Adding a Quote to Your Response

All your responses to trouble tickets are faithfully reproduced in the helpdesk as well as the email notifications. Looking for a way to quote the customer’s response and reply to the point? Just above the rich text editor and at the far end is the Quote Reply link.

Adding a Quote to Your Response
Adding a Quote to Your Response

Click on it, and the most recent response from the customer will show up in the text editor. Compose your reply below it and HappyFox will deliver it exactly the way you wanted!