Visual resources like infographics make for a great way to grasp useful information and remember them in a format that is natural to your mind. It makes things extremely simple if a collage of infographics could guide your Customer Support team to remember some key facts and render great service to your customers.
To get you kickstarted with visual learning, we have pulled together a bunch of infographics from great orators around, with statistics and facts about how you can fine tune your customer support strategy for tomorrow.
1. Why do companies with great customer service succeed?
This infographic from Kissmetrics highlights some key facts that help you understand why it is important to align your customer support practices with user expectations. It also gives you a word of caution on how customers react if the service is not to their expectation.
2. What are companies doing to meet or exceed customer expectations?
Clickfox infographic below highlights the industries in which customer service plays a big role when consumers make buying decisions and what they do to meet customer expectations.
3. 8 facts you need to know about Social Customer Service
The infographic made by CSinthecloud community tells you what kind of customers go to social media and the impact social media customer support has on your brand.
If you know the importance of social customer service you would already be wondering how to be the best at it. This infographic from Sentiment metrics helps you with just that.
Excellent Customer Service definitely warrants some key skills from your support staff and this infographic on alltop highlights the skills you need to excel at it.
The infographic by five9 presents some facts on why customers are not yet completely moving away from calling agents for personalized service and how call center support can be improved.
Customers want to serve themselves on their own time and leisure. This infographics just presents the opportunity out there about how many customers on a average are looking to self-serve themselves.
One final visual on why the world of business is struggling to make their customer support the best and what a great customer service would look like.