Are your support and project teams not on the same page when a customer issue arises? Looking for an all-in-one solution that will help bridge the communication Read more [...]
Insights
What’s the Difference Between Customer Service and Customer Experience?
Companies are pouring more resources than ever to be customer-centric. Two of the most popular concepts in the industry are Customer Service and Customer Read more [...]
Customer Service Vs Customer Support Vs Customer Success
Customer-facing teams have never been more essential. Very critical to the growth and development of the company, there is no shortage of jargon being Read more [...]
Snowflake Vs Redshift: Cloud Data Warehousing Comparison
Data warehousing is rapidly moving to the cloud and with attractive pricings, unique architectures, and highly scalable solutions - Snowflake and Redshift Read more [...]
Data-Driven Decision Making: Using Data To Fuel Growth
With the exponential growth of data, organizations are consistently looking for the best possible ways to capitalize on it to drive business decisions. Read more [...]
Integrate Asana Project management with HappyFox Help Desk
Are you searching for an all-in-one help desk tool that simplifies communication and collaboration among multiple teams? If so, then you have to check Read more [...]
Data Science Versus Data Analytics: Two Sides Of The Same Coin
With data being “the new oil”, the two buzzwords - “Data Science” and “Data Analytics” can often be heard in a lot of conversations within Read more [...]
Monitor Customer Experience Metrics using NPS, CES, and CSAT
You’re chasing rainbows if your organization is still not placing a premium on overall customer experience. Low customer satisfaction not just costs Read more [...]
5 Smart Ways To Manage Remote Customer Service Teams
Managing a Customer Service team can be a challenging task, especially in the middle of the COVID-19 pandemic. With the majority of the industries working Read more [...]
Inbound Vs Outbound Call Center: Effectively Reaching Your Customers
As long as people use phones, brands will need to reach them through that channel. The traditional telephone support services may seem old-fashioned but Read more [...]