A List of Top 5 Zendesk Alternatives for Customer Support. HappyFox Help Desk • Kayako • HelpShift • Zoho Desk • Jira Service Desk
8 customer service trends and predictions for 2021 and beyond — From AI-powered solutions to real-time support, let’s look at the key elements of future customer service.
Companies are pouring more resources than ever to be customer-centric. Two of the most popular concepts in the industry are…
Customer-facing teams have never been more essential. Very critical to the growth and development of the company, there is no…
Data warehousing is rapidly moving to the cloud and with attractive pricings, unique architectures, and highly scalable solutions – Snowflake…
With the exponential growth of data, organizations are consistently looking for the best possible ways to capitalize on it to…
Are you searching for an all-in-one help desk tool that simplifies communication and collaboration among multiple teams? If so, then…
With data being “the new oil”, the two buzzwords – “Data Science” and “Data Analytics” can often be heard in…
You’re chasing rainbows if your organization is still not placing a premium on overall customer experience. Low customer satisfaction not…
Managing a Customer Service team can be a challenging task, especially in the middle of the COVID-19 pandemic. With the…
As long as people use phones, brands will need to reach them through that channel. The traditional telephone support services…
An eCommerce platform is a crucial part of your business operations to get right if your organization makes the choice…
Customer Relationship Management while remarkably fulfilling, is not for the faint-hearted. Customer Service Managers build and nurture profitable relationships with…
The most effective lessons to excel at work are learned through experience, with books coming a close second. Supplementing your…
Customer sentiment analysis is a means of processing data, typically in text format and often from customers, to determine their…
If you’re looking to move your business online, there’s a lot of choices that need to be made before you…
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