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As your business expands to reach customers across the world, your customer support teams must focus on solving customer issues and worry less Read more [...]
Insights
6 Industry-Specific Reports to Improve Customer Support
Reporting is indispensable for every Customer Support Help desk. A well-structured help desk can give you oodles of data that can transform into insights Read more [...]
4 Keys to Growth Hacking to Grow Your Reach!
As a savvy business leader, you've likely undertaken an assortment of growth hacking tactics. Through the use of these inexpensive, innovative and often Read more [...]
9 Ways to Improve Employee Satisfaction with Customer Support Software
The main focus of the majority of businesses is customer satisfaction, and for good reason. Customers are what make a business successful! However, only Read more [...]
6 Secret Strategies to Quick Ticket Resolution
Some people say that having a particular type software is the secret to getting support tickets closed quickly. For most successful support teams, however, Read more [...]
3 Signs It’s Time to Let a Customer Go
"Prevent churn at all costs!" We chant this ad nauseum. Then, despite your best efforts, along comes a customer that makes life miserable. You're exhausted. Read more [...]
3 Tactics for Growth Hacking with Email Footers
The email signature? Is this really an opportunity for growth hacking? When it comes to your marketing efforts, this admittedly is probably not top of Read more [...]