Create an Archive of All Staff Responses

HappyFox takes care of backing up and archiving your data with extreme care. The same level of attention is devoted to ensure that all your notifications are sent without any hiccup.

However, at times you might want to archive all your staff responses in an email inbox or to keep an eye on email notifications to ensure that they are sent promptly. Thanks to our new blind carbon copy feature for staff notifications, you can do it with ease.

Contacts Notification Section
Contacts Notification Section

To enable this feature, visit the Notifications page under the Manage tab and select the Reply Template in the Contacts Notifications section.

Templates in Use
Templates in Use

As you might know, you can create and manage multiple templates from here to keep your communication with customers precise and refined. Select any of your existing templates and just below the text area, under Template Options, you’ll find the Add BCC recipients option.

Adding BCC in Reply Template
Adding BCC in Reply Template

With a quick check mark, you can start forwarding all your staff responses to an email address of your choice. The feature works as advertised when you create a new template as well. Give it a try!