There could many scenarios when the answer for multiple support requests are the same. It could either be a temporary downtime issue or a quick reminder to customers about the upcoming webinar. You could do all that with the Mass Reply feature.
Replying to multiple trouble tickets to support agents can be done in a few clicks from your HappyFox account.
That’s it! You can use the rich text editor to add any tips you might have to get the issue resolved or to simply say thanks.