Team HappyFox hasn’t left any stone unturned when it comes to alerting or making you aware of the tickets that need immediate attention. One small, but effective indicator is the red dot at the bottom right corner of a ticket. These red dots only appear on tickets that haven’t received a response from the support team yet.
There is no way you can make these go away, unless and until someone from the support team replies back. These markers serve as a spotlight to grab the attention towards unattended tickets that requires immediate attention.
Even if somebody closes a ticket without a response by mistake or by an automatically triggered smart rule, the red dot will still be attached to the ticket. The only way to get rid of it is to open the ticket and add a response to it!