Quick Tip: Moving Tickets from One Category to Another

It’s not strange for support queries to land in the queue they are not supposed to be in. For instance, a customer might send a technical support request to the billing queue. Or during the course of a support call, the issue might have to be transferred to another department for resolution.

Your HappyFox instance makes moving tickets from one category to another simpler and quicker.

Selecting a Ticket
Selecting a Ticket

To move tickets around, first use the check box beside the tickets and select them. Then click on the Actions drop down menu and select Move.

Dropdown Options
Dropdown Options

Now, in the Move Tickets page, locate the drop down at the lower left corner of the page.

Making the Move
Making the Move

Select the right category to move the ticket to and you’re done! if need be, choose a staff member to assign the ticket to and add a private note. The ticket will find it’s way to the new category complete with a new ticket number with the right alphanumeric series!