Updates coming your way! Reports, Contact Group additions and more

After a month of strengthening the nuts and bolts that run  your HappyFox accounts, we are excited about the new updates will be rolled out soon. While the the updates are being performed, your HappyFox accounts shall be set to maintenance mode. Please refer below for the exact time for the maintenance and release notes.

The scheduled downtime will be between 

8.30 PM – 12.30 AM PST on Saturday, May 4, 2013

2:30 AM – 6:30 AM GMT on Sunday, May 5 , 2013

8:00 AM – 12:00 PM IST on Sunday, May 5, 2013

New features

  1. Major update to Reports – Going forward, it will be possible to create reports in other time parameters like Ticket assignment, Ticket closure, Customer reply on ticket, staff reply on ticket. This is other than the existing parameter of Ticket created time
  2. Reports are now saved with the same date range as last viewed
  3. Staff name who created ticket on behalf of customer is now mentioned in the activity log
  4. Create new related ticket from another ticket
  5. New tag – {{cc_recipients}} added to Staff new reply and Staff new ticket notification
  6. New tag – {{last_actual_client_reply}} added to Reply template and Staff private note notification templates
  7. The tags {{last_client_reply}}, {{last_staff_reply}} and {{last_actual_client_reply}} are now a part of Smart rules send email action
  8. Preferences for determining CC recipients to be shown in add update form and for making time spent mandatory
  9. Auto add contacts to a Contact Group based on the domain name
  10. Contact groups are now available as a part of conditions in Smart Rules, Reports and SLA

Enhancements

  1. Performance improvements
  2. Improved mail receiver
  3. API improvements
  4. Now showing SLA performance report for all reports
  5. Added staff login link to support center forgot password page
  6. Now showing “Customer updated” when staff replies to a ticket via email notification and while staff does a quick reply
  7. Clone reports now available
  8. Canned action export contains message also
  9. Font change option in rich text editor

Bug Fixes

  1. Fixed bug where search text in Knowledge Base was not getting cleared, when the default language is anything other than English
  2. Fixed bug where the count of tickets for contacts was showing incorrect numbers in some cases
  3. Fixed bug where response time was showing incorrect value in reports
  4. Fixed bug where search functionality was failing when email field was non-mandatory in the staff new ticket form
  5. Fixed bug where IE browser was showing a CSRF error while the embed form was used
  6. Fixed bug where incorrect tags present in notification templates caused outgoing emails to fail

We shall keep you posted as soon as the updates are complete, for you to take advantage of these features.

rethas

I head product operations at HappyFox. Connect with me on Google+