It just takes a couple of clicks to create relationship between tickets in your helpdesk. By way of relating tickets, you get to resolve closely related support issues quicker and get to refer to solutions suggested earlier.
But, what to do when you know that a new ticket has to be created to resolve an issue that’s related to another existing ticket? Creating a new ticket as usual and relating it to the already existing ticket is an option, but that isn’t super productive isn’t it?
That’s why, after our upcoming rollout you’ll find a dedicated “Create a new related ticket” item in the More Actions menu.
As always, fixing gaps in your workflow and enhancing your productivity is our goal. Stay tuned to find out what else we have got in store for you in the next few days!