HappyFox offers so many ways to keep multiple people in the loop. Resolving a trouble ticket with inputs from all the parties involved is a painless way to get things done. Email carbon copy (CC) is one way to go about it, and we are going to make it better and flexible in our upcoming rollout.
After this update, you’ll be able to control how carbon copying is supposed to work in your help desk. You’ll have the following options to choose from:
- CC all people in the loop right from the first correspondence from the customer.
- CC only those in the loop from the last response received from the customer.
- No carbon copy at all
And yes, you will still be able to manually add or remove email addresses in the CC and BCC fields. We’ll walk you through the feature in detail after the update (scheduled to roll out real soon!). Keep an eye on the blog for more sneak peeks!