Canned responses are preformatted responses used to avoid spending time on common questions. Take a look at these 12 best canned response templates for your customer support emails.
Every customer support team needs to be aware of this critical KPI that measures the speed in which a customer gets their first response. This…
Is your average customer service response time on par with the customer expectations? How responsible is your team about quick resolutions to tickets? If you…
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