To check the pulse of the customer support process, all you have to do is visit the Reports of your HappyFox account. In a few clicks, you can slice and dice your data any which way you want to getter better insights about the functioning of the support process. For a step by step guide to create a report, read our blogpost from earlier.
Colorful pie charts and graphs make it a breeze to grasp the crux of the analysis in a few seconds. To assist you in comprehending the complex data sets better, HappyFox breaks down the data in five different views – Tabular, Response Stats, Staff Performance, Staff Activity, and Customer Activity.
The idea behind having five different views, instead of one is to help you assimilate the numbers better. Each view represents the data in it’s unique way. To start with, let us take a look at the Tabular view.
Once you run the report, the Tabular View section can be accessed at the far end of the screen. In this view, all the tickets that match the conditions specified in the report are displayed. In addition to being a quick workaround to filter tickets per your conditions, you can export them all in CSV or Excel format as well!
In the coming days, we shall take a look at the other four views. If you have any questions, don’t forget to leave a comment or contact us at [email protected]!