Mohan Ramkumar

Service Level Agreements (SLA) provide assurance to your customers with regard to the efficiency and capability of your support team….

Canned Actions go a long way in keeping communication with customers personal. And, they play a key role in automating…

Customers occasionally create multiple tickets for the same issue. That’s why HappyFox has the merge tickets feature in place. Likewise,…

Forwarding a ticket is an easy way to keep someone in the loop about the conversation in a support ticket….

A website without a 404 redirect is not in the best interest of your audience. For those asking, it’s an…

Making the help desk your own by customizing every single aspect of it is significant for effective branding. From company…

Engaging potential customers from your website via live chat is a brilliant business move. But, to convert those leads you’ll…

After reading about the merge tickets feature from last week, I’m sure some of you might be wondering if it’s…

How many times have you come across multiple tickets created by the same customer over the same issue? And with…

It’s always helpful to have as much information about the customers as possible. In fact, customers tend to have multiple…

Having a hard copy of the support ticket in hand is of great help for support agents on the field….

A gorgeous and intuitive interface is one of the USPs of HappyFox. Our design team is always hard at work…

Helping customers at a moment’s notice is something that everyone expects from a customer support team. It’s very much desirable…

We are glad to announce that the first rollout of the new year is around the corner. It’s scheduled to…

In its lifecycle, a ticket goes through many statuses and priorities. Priorities can be changed swiftly from a slick prompt…

We had a great run in 2012. HappyFox is growing by the leaps and bounds. We rolled out a lot…