With more than 9 million active weekly users, Slack is increasingly becoming the de-facto communication tool at organizations worldwide, replacing…
So, you’re thinking about getting a ticketing system for your company. You’ve done your analysis, but you still have questions….
“Your customer doesn’t care how much you know until they know how much you care” – Damon Richards
Customer service doesn’t start when the customer has an issue; customer service begins the minute a potential customer finds your…
“To err is human,” but Customer service mistakes are very dangerous. It is an essential part of any successful business….
Customer service plays a vital role in your company’s growth. Constant learning and improvement is the key to success in customer…
Looking back at 2018, we can confidently say that it’s been a year of milestones at team HappyFox. We have…
HappyFox now seamlessly integrates with the most popular payment and subscription management software – Stripe. Resolving your billing queries can’t…
Silence is not golden when it comes to customer service. Customers expect to be constantly notified and updated regarding the…
“Prevent churn at all costs!” We chant this ad nauseum. Then, despite your best efforts, along comes a customer that…
Building – and maintaining – good relationships with customers is the key ingredient in customer retention. While a stellar product…
The email signature? Is this really an opportunity for growth hacking? When it comes to your marketing efforts, this admittedly…
“Hey, listen, we have a reward system. It’s called a salary. Guys come to work here, at the end of…
How do you know your customers are happy? This may seem like a simple question but the truth is that…
Whether you are a one-person shop or a global company, your customer support efforts are equally important. Good customer relationships…
Bigger isn’t always better. And more features doesn’t mean a product provides more of what your business needs. When it…
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