Logging time spent on a support query is one of the many options available in the rich text editor.
Every once in a while, an agent might underestimate the time spent on a ticket.
That’s all good. What if you want to deduct a few minutes from the time spent on a ticket? Try using a minus symbol in front of the number of minutes you want to deduct in the Add Time field.
After a quick calculation taking into account the arithmetic operator in front of the number of minutes entered, HappyFox will update the log precisely!