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A comprehensive view of your organization’s data can help augment growth, eliminate inefficiencies, and make you more responsive to the market needs. Here are some ways business intelligence can empower an organization.
“Ticket volume is so simple to track, yet so hard to manage” Every customer support team aims to be aware…
These days providing top-notch customer service is vital if you want to enjoy a successful and growing relationship with your…
If your company provides active voice-based support through a call center software like Aircall, 8×8, Talkdesk or RingCentral, there’s a…
Dashboards are a great way to visualize your most important project management KPIs and also can be used to supercharge…
Project management incorporates juggling different aspects of projects simultaneously, for example, tasks, timelines, and deliverability. What’s more, the project manager…
A customer satisfaction survey (CSAT) is an instrument that helps companies measure their customers’ level of satisfaction with their product, their brand,…
Want a dashboard that will help you get an overall view of your customer support service? Here is something that…
Reporting is indispensable for every Customer Support Help desk. A well-structured help desk can give you oodles of data that…
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![Customer Service Metric: Ticket Volume [Deep Dive]](https://blog.happyfox.com/wp-content/uploads/2020/07/CSM-Ticket-Volume.png)
