HappyFox BI

Data visualization is the graphical representation of your data, allowing you to understand trends, outliers, and patterns in data quickly. …

“Ticket volume is so simple to track, yet so hard to manage” Every customer support team aims to be aware…

These days providing top-notch customer service is vital if you want to enjoy a successful and growing relationship with your…

If your company provides active voice-based support through a call center software like Aircall, 8×8, Talkdesk or RingCentral, there’s a…

A customer satisfaction survey (CSAT) is an instrument that helps companies measure their customers’ level of satisfaction with their product, their brand,…

Want a dashboard that will help you get an overall view of your customer support service? Here is something that…

Reporting is indispensable for every Customer Support Help desk. A well-structured help desk can give you oodles of data that…

(picture credit: pixabay.com) Big Data. Targeted Advertising. Unless you’ve been living completely off the grid, it’s pretty likely that you’ve…