Keet Koundinya

Ever had a client call at midnight, anxiously asking about their case status? Or found yourself repeatedly answering the same…

Ever had a customer demand to “speak to a human” after a frustrating interaction with an automated system? But here’s…

Picture this: It’s Saturday night, and a tenant’s heating system just broke down. Your phone’s ringing off the hook, but…

Ever had a customer escalate a ticket because they couldn’t get support in their native language? For global enterprises, this…

Ever spent hours updating your knowledge base, only to have customers complain they can’t find the information they need? You’re…

Ever had a long-time customer threaten to leave over a support issue, only to realize your team lacks the context…

Ever had a customer frantically calling about a delayed shipment, only to find yourself scrambling through multiple systems for an…

Picture this: Your tech startup is taking off. User numbers are skyrocketing, but so are support tickets. Your small team…

Picture this: Your mid-size B2B company just landed a major client. They’re ecstatic about your product, but their implementation is…

As an IT service provider, you know the drill. A client’s entire network goes down, and suddenly you’re juggling urgent…

Picture this: It’s 2 AM, and a customer’s critical workflow in your SaaS platform grinds to a halt. They need…

Gorgias has emerged as a leading help desk solution in the e-commerce world, particularly for Shopify merchants. This popularity stems…

A client’s crucial business process grinds to a halt due to an issue with your product. Their operations are stalled….

AI in self-service is revolutionizing customer support. It’s not just a fancy add-on; it’s a game-changer for support teams everywhere….

Ever feel like you’re always playing catch-up with customer issues? You’re not alone. As a help desk professional , I’ve…

Did you know that 89% of customers switch to a competitor after a poor customer service experience? In the fast-paced…