As global business leaders are looking to make insight-driven decisions, having real-time and accurate KPIs at your fingertips can give you the confidence Read more [...]
3 ways chatbots can assist agents boost their productivity
Chatbots are a great addition to the customer support self-serve channels. While chatbots are primarily designed for end-users to deflect support issues, they can also be considered as a valuable addition to supporting agents’ workload. A chatbot can assist agents and speed up customer service and enhance capacity. Read more [...]
How to Name Your Chatbot in 5 Simple Steps
Are you looking for a magic formula to name your brand new chatbot? You are at the right place. Your chatbot's name is the first thing a customer will Read more [...]
5 Reasons to Connect your Helpdesk System with Microsoft Teams
Using Microsoft Teams for inter-team collaboration? Missing out on critical ticketing updates such as upcoming due date or customer reply in your help Read more [...]
Top 10 KPIs for Sales: Ideal Dashboard for Sales Team
What does your sales funnel look like?
What is your sales target for this year and what is your team’s performance?
Do you know who your new leads Read more [...]
Reporting on Milestones in Project Management Tools like Wrike
Milestones provide a means to precisely estimate the time it will take to complete a project, making them essential for precise project scheduling. They Read more [...]
Top 5 Business Intelligence Software for Salesforce
Data is knowledge and knowledge is power. As companies are adopting a more data-driven approach to customer delight, investing in a Business Intelligence Read more [...]