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3 reasons you should add AI to your knowledge management program

A knowledge management system is a non-negotiable requirement for any organization or company. It helps streamline issue resolution, lets employees…

3 reasons you should add AI to your knowledge management program
3 Methods To Nailing Remote IT Support 
HappyFox Assist AIIT SupportSelf-Service

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3 Methods To Nailing Remote IT Support 

Managing a remote workforce varies across companies depending on the size of the workforce, culture, and approach to remote work….

How to Effectively Use Emoji Reactions or Reacjis on Slack to Increase Productivity
HappyFox Assist AISelf-Service

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How to Effectively Use Emoji Reactions or Reacjis on Slack to Increase Productivity

There’s nothing like an emoji to liven up or add much-needed context to a chat. But can they have a…

How Slack’s Threaded Messages Improve Overall Workplace Productivity
HappyFox Assist AISelf-Service

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How Slack’s Threaded Messages Improve Overall Workplace Productivity

Today, Slack is an indispensable tool for many workspaces. If used to its full potential, it can be your best friend. But, with frequent use, communication on this app has a reputation of becoming difficult to manage. This is where the simple message thread feature helps.

Implement the Marie Kondo method to optimize your Knowledge Base
Customer ServiceHappyFox Help Desk

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Implement the Marie Kondo method to optimize your Knowledge Base

A chaotic Knowledge Base is as good as not having a Knowledge Base. Your customers or employees will never be…

Assist AI for Automated Issue Resolution and Improved HR Processes 
HappyFox Assist AISelf-Service

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Assist AI for Automated Issue Resolution and Improved HR Processes 

The role of HR professionals in today’s workspace is very different from that of a decade ago. In addition to…

Are HR Tickets still a thing?
Customer ServiceHappyFox Assist AI

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Are HR Tickets still a thing?

Well, it’s a lot of things on the HR plate, right? Starting from onboarding an employee to resolving attendance issues,…

7 Slack tips to improve productivity in 2022
Conversational TicketingHappyFox Assist AI

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7 Slack tips to improve productivity in 2022

Today, Slack is increasingly replacing email for internal communication within workplaces, and for good reason. It provides a neat, pleasing interface to share information or to have conversations and is compatible with a host of apps and integrations.

Benefits of Building a Modern IT Ecosystem
Customer ServiceHappyFox Assist AIIT SupportSelf-Service

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Benefits of Building a Modern IT Ecosystem

The digital world has evolved dramatically in the last decade and new technological developments are paving the way for even…

Top Problems with Knowledge Management Solutions and How Assist AI solves them
Conversational TicketingHappyFox Assist AISelf-Service

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Top Problems with Knowledge Management Solutions and How Assist AI solves them

“My laptop isn’t working,” “What are the sales targets?”  “What is our leave policy?”. These are a few of the…

Conversational AI Support Use Cases for IT and HR Teams That Foster Excellent Productivity
Miscellaneous

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Conversational AI Support Use Cases for IT and HR Teams That Foster Excellent Productivity

Conversational support refers to the real-time support delivered by self-service bots and backed by easy escalation to agents on platforms…

6 FAQs You Should Automate On Slack
HappyFox Assist AISelf-Service

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6 FAQs You Should Automate On Slack

You’d be surprised at how much time is lost each week by IT and HR support teams in answering repetitive questions asked by Slack users. Now imagine if it could be answered by a conversational Slack bot by just sending a simple Slack message.

9 Strategies to Ensure Employee Success and Productivity
HappyFox Assist AI

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9 Strategies to Ensure Employee Success and Productivity

The extent to which your organization achieves its goals is highly dependent on employee performance, productivity, and satisfaction. The key is to ensure that your work culture supports employees and encourages them to stay motivated and achieve goals in a timely and cost-effective manner.

How to manage your remote workforce
HappyFox Assist AI

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How to manage your remote workforce

Remote working has graduated from being merely a buzzword today. However, how sustainable is this trend? Without long used metrics like desk time and visible activity levels, how can employers and managers measure success while maintaining and improving employee engagement?

5 Tech Trends that will Impact the Workplace this year
HappyFox Assist AI

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5 Tech Trends that will Impact the Workplace this year

In the past two years, we have witnessed staggering disruptions to work, the workforce, and the workplace. The relationship between…

How to Develop a Powerful Customer-first Strategy: 6-step Guide
Customer Service

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How to Develop a Powerful Customer-first Strategy: 6-step Guide

Many businesses talk about their commitment to customer happiness, but it’s often an afterthought. If businesses are to fully meet…

7 Reasons Chatbots Fail and How We Can Fix it
AI ChatbotCustomer ServiceHappyFox Chatbot

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7 Reasons Chatbots Fail and How We Can Fix it

Over the past decade, we have seen an exponential rise in chatbot usage and automation by companies for customer service…

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