Workflow automation: Set ticket and contact fields from incoming emails
With nearly half of the world’s population becoming active email users, billions of emails are being exchanged every day. Customer-facing teams Read more [...]
Aircall vs Talkdesk: Which cloud telephony system is best for modern teams?
As cloud-based telephony systems, both Aircall and Talkdesk do much more than provide just phone numbers and voicemail. They offer advanced VoIP and call Read more [...]
HappyFox Help Desk Product Updates Summary – 2019
2019 for HappyFox, has been an exciting year with several milestone releases!
In addition to improvements in design, security and mobile app Read more [...]
Help Center – Article Feedback after Downvoting
A help center containing the knowledge base articles not only help your customers but also your customer service teams find accurate information to respond Read more [...]
SEO Options for your Support Center and Knowledge Base Articles
Search Engine Optimization (SEO) is important for the success of any online business. Without a good SEO strategy for your business website pages, your Read more [...]
Customizable Ticket Statuses: Supercharge your Help Desk workflows
What is a Help Desk Ticket Status?
During a support ticket’s lifecycle, it goes through many teams and support agents. Each of the teams and agents Read more [...]
8 Workflow Examples to Automate your Help Desk
With the recent release of HappyFox Workflows, automating your business processes within your help desk has become a lot easier!
With an intuitive Read more [...]