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Effective goals are a guideline to what matters to your business and how to achieve it. Read how to set and align customer support goals with your company OKRs.
Conversational ticketing brings support where employees are at – Slack. Read which is better for IT support – Conversational ticketing or Email ticketing.
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A visual analysis of in-app chat vs. emails to help you choose the right channel for your business.
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Customers today are aware of the evolving CX space & what they can expect from a brand. Here are 9 must-have skills to drive customer success in 2021.
Feedback drives key business decisions and business growth. Here are 6 best practices for customer satisfaction surveys to help you gauge customers’ feedback.
Read how you can encourage Self Service within your organization using HappyFox Assist AI.
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