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Welcome to the New Era of IT Operations Management 

Hundreds of tickets are sent to IT support every day, and without a single point of contact to manage them,…

Welcome to the New Era of IT Operations Management 
5 things you should automate with HappyFox Workflows
HappyFox Workflows

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5 things you should automate with HappyFox Workflows

Imagine if you could employ a smart digital solution that reduces the burden of manual and repetitive business processes for your team and company. It could help you save time, increase your company’s bottom line, eliminate redundancies, and enhance data management. HappyFox Workflows, a cloud-based, no-code, workflow management platform, does just that. 

Facilitate a better employee onboarding experience with Assist AI within Slack and Microsoft Teams
HappyFox Assist AI

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Facilitate a better employee onboarding experience with Assist AI within Slack and Microsoft Teams

First impressions last. That’s why having a well-structured and smooth employee onboarding experience is a must. HappyFox’s Assist AI can be a great way of initiating new hires into the company and introducing new hires to the company culture. 

How Assist AI uses artificial intelligence to provide seamless internal query resolution 
HappyFox Assist AI

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How Assist AI uses artificial intelligence to provide seamless internal query resolution 

As a company or organization grows, so does the frequency and volume of internal queries to the IT, HR, and Operations departments. Solving this problem requires an integration of knowledge management, collaboration, and new technology like AI.

How to use Slack as a help desk using Assist AI
Conversational TicketingCustomer ServiceHappyFox Assist AIOmnichannel support

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How to use Slack as a help desk using Assist AI

Slack is a centralized instant messaging and collaboration platform that lets you unify all your organization’s notifications from sales to…

9 Must-have tech tools and solutions for your modern office
HappyFox Assist AI

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9 Must-have tech tools and solutions for your modern office

We traditionally believe that we are at our most productive stage when working from a shared office space — but this is not true anymore. With evolving technology and a massive influx of innovative tools and apps that make remote work convenient, efficient, and better. But, what should you use from the many available options? 

4 reasons you need an AI-led conversational ticketing system
HappyFox Assist AISelf-Service

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4 reasons you need an AI-led conversational ticketing system

In any workplace where employees work with technology, there is almost nothing as vital as having a well-functioning IT support…

3 reasons you should add AI to your knowledge management program
HappyFox Assist AISelf-Service

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3 reasons you should add AI to your knowledge management program

A knowledge management system is a non-negotiable requirement for any organization or company. It helps streamline issue resolution, lets employees…

3 Methods To Nailing Remote IT Support 
HappyFox Assist AIIT SupportSelf-Service

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3 Methods To Nailing Remote IT Support 

Managing a remote workforce varies across companies depending on the size of the workforce, culture, and approach to remote work….

How to Effectively Use Emoji Reactions or Reacjis on Slack to Increase Productivity
HappyFox Assist AISelf-Service

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How to Effectively Use Emoji Reactions or Reacjis on Slack to Increase Productivity

There’s nothing like an emoji to liven up or add much-needed context to a chat. But can they have a…

How Slack’s Threaded Messages Improve Overall Workplace Productivity
HappyFox Assist AISelf-Service

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How Slack’s Threaded Messages Improve Overall Workplace Productivity

Today, Slack is an indispensable tool for many workspaces. If used to its full potential, it can be your best friend. But, with frequent use, communication on this app has a reputation of becoming difficult to manage. This is where the simple message thread feature helps.

Implement the Marie Kondo method to optimize your Knowledge Base
Customer ServiceHappyFox Help Desk

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Implement the Marie Kondo method to optimize your Knowledge Base

A chaotic Knowledge Base is as good as not having a Knowledge Base. Your customers or employees will never be…

Assist AI for Automated Issue Resolution and Improved HR Processes 
HappyFox Assist AISelf-Service

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Assist AI for Automated Issue Resolution and Improved HR Processes 

The role of HR professionals in today’s workspace is very different from that of a decade ago. In addition to…

Are HR Tickets still a thing?
Customer ServiceHappyFox Assist AI

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Are HR Tickets still a thing?

Well, it’s a lot of things on the HR plate, right? Starting from onboarding an employee to resolving attendance issues,…

7 Slack tips to improve productivity in 2022
Conversational TicketingHappyFox Assist AI

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7 Slack tips to improve productivity in 2022

Today, Slack is increasingly replacing email for internal communication within workplaces, and for good reason. It provides a neat, pleasing interface to share information or to have conversations and is compatible with a host of apps and integrations.

Benefits of Building a Modern IT Ecosystem
Customer ServiceHappyFox Assist AIIT SupportSelf-Service

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Benefits of Building a Modern IT Ecosystem

The digital world has evolved dramatically in the last decade and new technological developments are paving the way for even…

Top Problems with Knowledge Management Solutions and How Assist AI solves them
Conversational TicketingHappyFox Assist AISelf-Service

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Top Problems with Knowledge Management Solutions and How Assist AI solves them

“My laptop isn’t working,” “What are the sales targets?”  “What is our leave policy?”. These are a few of the…

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