Spawn New Ticket from a Customer Reply
When to Split a Ticket?
As part of a helpdesk system, you will frequently come across a situation where your customers reply to the same ticket thread. Read more [...]
Introduction to Omnichannel Help Desk Software [Infographic]
What is an Omnichannel Help Desk Software?
Omnichannel Help Desk Software engages with customers across multiple channels of communication to provide Read more [...]
5 Benefits of Tagging Closed Tickets in a Help Desk
Almost all the help desk software come with a Tagging feature – a provision to tag related support queries or requests with keywords. Tags are extremely Read more [...]
Automating Approval Processes using HappyFox Workflows: A quick walk-through
What is Approval Management?
Approval Management refers to the workflow that is required in getting an item, process, or invoice authorized & approved Read more [...]
Trello vs Asana: Which Should You Choose and Why?
Modern organizations need the most effective project management software to remain competitive. If you’re in the hunt for one, it can be difficult to Read more [...]
Google Forms vs Typeform: A guide to choosing the best form builder application
It might be tricky to pick amongst two of the best form builders/survey tools. During this time of confusion, I generally go with a tool that helps me Read more [...]
Wrike vs Monday: Comparing the modern Project Management tools
Competition among project management software is generally intense. Popular names such as Asana, Trello, and Basecamp dominate this market space. However, Read more [...]