Managing Customer Service for Multiple Shopify Stores
In the recent past, the eCommerce business has been flourishing. According to The Nasdaq Stock Market report, by the year 2040, as much as 95% of shopping Read more [...]
10 Tips for Improving your Support Team’s Performance
Customer service plays a vital role in your company's growth. Constant learning and improvement is the key to success in customer support. According Read more [...]
Shared Inbox vs Email Help Desk: What’s best for your team?
Are you looking to improve the support experience for incoming email requests? Or do you already use a shared inbox and looking for a switch? Read more [...]
Live Chat Translation with One Click.
As your business expands to reach customers across the world, your customer support teams must focus on solving customer issues and worry less Read more [...]
Contextually Guide Your Agents With Agent Scripting
Every agent in your support team does not have the same level of experience and knowledge. This means everyone cannot handle every issue adeptly, and Read more [...]
Canned Responses: How to Create A Gmail Canned Response in Minutes
Canned responses is a Gmail feature that allows you to create and save email templates in your inbox. You can create multiple canned Read more [...]
5 Tips for Building an Amazing Knowledge Base System
What is a Knowledge Base | Knowledge Base Information architecture | How to write knowledge base articles | How to continuously improve knowledge base Read more [...]