Ticket assignment is one of the simplest yet essential steps to handle and close tickets in a help desk. Your support team can assign tickets manually, Read more [...]
Multilingual Knowledge Base – Help Customers Self Serve in their Preferred Language
What is a knowledge base or a self-help portal? A Knowledge Base is a self-service online library of information about a product, service, department, Read more [...]
Why Your Business Needs Customer Service Policies And Procedures And (How To Implement Them)
Good customer service does its best to meet customer expectations. Great customer service makes sure it goes above and beyond every time. How can you Read more [...]
Proactive Support: 7 Reasons Why You Need It!!
Customer service doesn’t start when the customer has an issue; customer service begins the minute a potential customer finds your business and is browsing Read more [...]
5 Strategies to Ensure Quick Response Times by Your Customer Support Team
Is your average customer service response time on par with the customer expectations? How responsible is your team about quick resolutions to tickets? If Read more [...]
Training Your Live Chat Agents – 5 Tips For Success Right Here!
With more customers preferring live chat for customer support over other support channels, it is becoming increasingly important to ensure that your live Read more [...]
Top 20 Reasons Why Live Chat Will Benefit Your Business!
In order to provide exceptional customer service, you offer live chat customer support. Congratulations! Now your customers have another option Read more [...]