HappyFox now seamlessly integrates with the most popular payment and subscription management software – Stripe. Resolving your billing queries can’t…

A good help-desk system should allow its users to organize tickets in a manner that suits their requirements. For every…

Silence is not golden when it comes to customer service. Customers expect to be constantly notified and updated regarding the…

If you missed part one of this blog series, click here! Like we said in part one, Google Analytics is…

As a savvy business leader, you’ve likely undertaken an assortment of growth hacking tactics. Through the use of these inexpensive,…

A detailed knowledge base is critical to your online business. Getting visitors to your site and to consider your product…

The main focus of the majority of businesses is customer satisfaction, and for good reason. Customers are what make a…

Do you operate multiple customer service channels? Are you always seeking to improve your customer service? Then you may need…

“Prevent churn at all costs!” We chant this ad nauseum. Then, despite your best efforts, along comes a customer that…

Building – and maintaining – good relationships with customers is the key ingredient in customer retention. While a stellar product…

The email signature? Is this really an opportunity for growth hacking? When it comes to your marketing efforts, this admittedly…

When in need of a quick answer, where do you usually turn? OK, maybe you have a crazy knowledgeable uncle…

When you talk to people about customer support, they’ll often tell you about experiences they’ve had. Unfortunately, however, it’s the…

“Hey, listen, we have a reward system. It’s called a salary. Guys come to work here, at the end of…

How do you know your customers are happy? This may seem like a simple question but the truth is that…

Whether you are a one-person shop or a global company, your customer support efforts are equally important. Good customer relationships…