Listening to customer feedback is vital to the success of any organization. At HappyFox, we always put the customer first….

Accessing a customer’s billing history while working on a ticket can be really helpful while doing support. External follow-ups with…

How often do your agents struggle with billing or subscription related queries? Do they find it difficult to determine what…

Does your SaaS company or subscription-based business use Chargify to manage its recurring billing? Does your support team often face…

Troubled by a growing backlog of tickets? Finding it difficult to assign tickets during inflow spikes? In a customer service…

Need to unmerge a ticket? We hear you. You merged a ticket but realized that you really didn’t have to?…

HappyFox now seamlessly integrates with the most popular payment and subscription management software – Stripe. Resolving your billing queries can’t…

A good help-desk system should allow its users to organize tickets in a manner that suits their requirements. For every…

Silence is not golden when it comes to customer service. Customers expect to be constantly notified and updated regarding the…

If you missed part one of this blog series, click here! Like we said in part one, Google Analytics is…

As a savvy business leader, you’ve likely undertaken an assortment of growth hacking tactics. Through the use of these inexpensive,…

A detailed knowledge base is critical to your online business. Getting visitors to your site and to consider your product…

The main focus of the majority of businesses is customer satisfaction, and for good reason. Customers are what make a…

Do you operate multiple customer service channels? Are you always seeking to improve your customer service? Then you may need…

“Prevent churn at all costs!” We chant this ad nauseum. Then, despite your best efforts, along comes a customer that…

Building – and maintaining – good relationships with customers is the key ingredient in customer retention. While a stellar product…