The ability to swiftly, and efficiently, resolve support requests is one that both your customers and help desk staff would…

“Knowledge Base : A special kind of database for knowledge management, providing the means for the computerized collection, organization, and…

Whether you’re a small team of website designers or a large business with international operations, one of your key objectives…

We’re excited to announce the formal launch of HappyFox. A week back, we rolled out the initial site and began…

When we kick-started our plan to launch a hosted customer support app, we utilized every element of creativity within our…

Software as a Service, SaaS, is a business model that’s being embraced by a growing number of organizations across the…