In the recent past, the eCommerce business has been flourishing. According to The Nasdaq Stock Market report, by the year…

Customer service plays a vital role in your company’s growth. Constant learning and improvement is the key to success in customer…

As your business expands to reach customers across the world, your customer support teams must focus on solving customer issues and worry…

Every agent in your support team does not have the same level of experience and knowledge. This means everyone cannot…

Canned responses is a Gmail feature that allows you to create and save email templates in your inbox. You can create multiple canned responses that can be…

What is a Knowledge Base | Knowledge Base Information architecture | How to write knowledge base articles | How to…

We’re all set to roll out the New HappyFox Chat Mobile App in the next few days and here’s a…

Reporting is indispensable for every Customer Support Help desk. A well-structured help desk can give you oodles of data that…

One of the key features of any helpdesk is the ability to collaborate among agents, and HappyFox’s latest integration with…

Looking back at 2018, we can confidently say that it’s been a year of milestones at team HappyFox. We have…

Agile philosophy applies to more than just software development. As a help desk user, being agile can help you hit…

Keeping track of faulty IT hardware and related customer tickets can be a daunting task. Not all IT asset management…

Collaboration between multiple teams is often essential to resolve a customer query. Each team might have a dedicated set of…

Regular email or call based support mechanism doesn’t work very well for IT related issues. Troubleshooting and identifying a problem…

Knowing your customers is essential for accurate and relevant support. HappyFox helps you store additional information about your customers via…

Providing consistent omnichannel support (mail, social media, chat, phone etc.,) is essential today. Customers demand on-par quality of support irrespective…