RingCentral vs 8x8

RingCentral vs 8×8: Comparing the VoIP Phone Systems

RingCentral and 8×8 are two of the leading providers of global enterprise cloud communications and collaboration solutions. RingCentral offers comprehensive features and plans for businesses that are best for both small businesses and larger enterprises. 8×8 has more small-business-friendly features and has many add-on functionalities that grow as businesses scale. 

RingCentral and 8×8 are the global leaders in the UCaaS (Unified Communications as a service) segment.

– Gartner

With both RingCentral and 8×8 offering relatively similar features plans for comparable pricing, it can be hard to know which one is the best. In this blog, we’ll try to compare and contrast the two VoIP giants under the following aspects:

Overall Feature Comparison

RingCentral and 8×8 provide almost all of the essential features you’d expect from a UCaaS solution. Call forwarding, auto attendants, call recording and voicemail extensions are all present across all plans.

Product

RingCentral

8×8

Free Trial?

Yes, in all plans for 15 days.

Yes, only available for “Express Plan” for 30 days.

User Count in Video Conference

Up to 200 participants.

Up to 100 participants.

User Count in Audio Conference bridges

Up to 1,000 participants.

Up to 100 participants.

Toll-Free numbers

Free

Metered

Auto Attendant

✔️

✔️

Mobile/Desktop Applications

✔️

✔️

Open API

✔️

Round the clock Customer Support?

✔️

✔️

Unlimited Calling and SMS

✔️

✔️

International Calling

Extra Charges

✔️

Call Recording

✔️

✔️

Voice mails

✔️

✔️

Multi-Level IVR

✔️

System of Engagements

Multiple platforms and integrations

One integrated communication platform.

Pricing

In terms of pricing, both RingCentral and 8×8 attract companies with their comprehensive plans and attractive pricing. Both of them offer elementary call conferencing, free business phone numbers and multiple extensions in all of their plans. 8×8 offers its “Mix and Match” plan, where customers need to pay only for the capabilities they need, with phone service plans optimized for each users’ unique needs for the lowest total cost of ownership.

There are no “Activation/Deactivation” fees for any of the RingCentral plans. However, there activation fees & large deactivation fees per extension in 8×8.

RingCentral’s pricing at a glance:

RingCentral’s pricing plans range from $29.99 to $59.99 per user, per month. There is a 33% discount available on all plans on the annual subscription. Every plan comes with unlimited phone calls, unlimited SMS and voicemail to text conversions. 

To gain access to helpful features like HD Voice quality, automatic call recording, a multi-level auto attendant, single sign-on or even integration with third-party apps, you’ll have to upgrade to the Premium or Enterprise plans.

The Premium plan is RingCentral’s most preferred plan. The plan starts at $44.99 per user, per month. Unlimited video conferencing up to 100 people per meeting, custom app deployment and multi-level auto-attendant are few of the feature highlights in this plan.

Plan

Essentials

Standard

Premium

Ultimate

Pricing*

$29.99/user, per month

$34.99/user, per month

$44.99/user, per month

$59.99/user, per month

Unlimited Calls

✔️, USA and Canada only*.

✔️, USA and Canada only*.

✔️, USA and Canada only*.

✔️, USA and Canada only*.

Toll-Free minutes

100

1000

2500

10,000

Unlimited SMS/MMS

✔️

✔️

✔️

✔️

Mobile App for Android and iOS

✔️

✔️

✔️

✔️

Visual voicemail and 

voicemail-to-emails.

✔️

✔️

✔️

✔️

Voicemail to Text transcripts

✔️

✔️

✔️

✔️

Unlimited audio and video 

meetings with screen sharing 

on desktop and mobile

✔️, up to  4 people per meeting

✔️ , up to 100 people per meeting

✔️, up to 200 people per meeting.

Call log reports

✔️

✔️

✔️

✔️

Multi-level auto attendant

✔️

✔️

✔️

Custom app development and 

deployment

✔️

✔️

✔️

Quality of Service reports

✔️

✔️

✔️

Call Recording

On-demand

On-Demand

Automatic

Automatic

Internet faxing

✔️

✔️

Single Sign-On

✔️

Multi-Site Support

✔️

Integration with Salesforce & Zendesk

✔️

*International calling rates apply outside the USA and Canada.

RingCentral also offers extensive expansion schemes as your team size grows bigger. Additional toll-free or local numbers are charged at $4.99 monthly, additional vanity numbers have a $30 one time fee, and additional international numbers are charged starting at $5.99.

8×8’s pricing at a glance:

8×8 has four different pricing plans ranging from $12 to 110$ per user, per month. There are discounts available for businesses that need 100+ user subscriptions. All pricing plans include essential features such as auto-attendant, call handling, SMS texting, mobile, and desktop apps and unlimited calls.

Plan

8×8 Express

X Series X2

X Series X4

X Series X6

Pricing

$12/user, per month

$25/user, per month

$45user, per month

$110/user, per month

Unlimited Calls

✔️, USA and Canada only

✔️,14 countries

✔️,47 countries

✔️, 47 countries

Toll-Free minutes

100

1000

2500

10,000

Call Handling

✔️

✔️

✔️

✔️

Mobile App for Android and iOS

✔️

✔️

✔️

✔️

Voice mail

✔️

✔️

✔️

✔️

Auto-Attendant

✔️

✔️

✔️

✔️

HD Secure Voice

✔️

✔️

✔️

✔️

Voicemail Transcription

✔️

✔️

✔️

Single-Sign on

✔️

✔️

✔️

Mix and Match of Editions

✔️

✔️

✔️

Call Recording

✔️

✔️

✔️

Analytics & Call Quality Reporting

✔️

✔️

Native CRM & Knowledgebase

✔️

Contact Center Reporting and Analytics

✔️

Post-Call Surveys

✔️

Integrations

Ringcentral boasts over 100+ ready to use integrations with popular business applications such as Salesforce, Microsoft Office 365, HappyFox, etc. Open APIs and SDKs are also available to create your own custom integrations. Ringcentral also seamlessly integrates with Glip for a complete collaboration solution.

8×8 integrates with popular CRM and help desk tools such as Salesforce, SugarCRM, Zendesk, etc. No open APIs and SDKs are available.

If you specifically targeting a SaaS product that does not integrate with one brand or another, that makes your decision easier. For instance, 8×8 doesn’t have HappyFox or Box integration, while RingCentral won’t comply with SugarCRM or Netsuite!

Security Compliances

8×8 has different plans catering to different security compliances depending on your business needs. HIPAA BAA, FISMA 140-2, FIPS, CPNI, Privacy Shield, Cyber Essentials, ISO 27001/9001, UK Government ATO and PCI are some of the security compliances from 8×8.

Ringcentral, on the other hand, has limited compliance options with PCI, FINRA, and HIPAA. Its BAA compliance is limited to the customer size and only for the Premium and Ultimate tiers.

Mobile Applications

Both PBX providers have mobile apps that work fairly smooth for on-the-go business calling. RingCentral’s mobile app is pretty intuitive with interactive tutorials and quick access tips. Call Logs, Call dialer and easy access to your messages and contacts are few of the standout features. While RingCentral’s mobile app does not have all the features you would expect in a desktop application, it keeps the basic features simple and easy to navigate.

8×8 provides a more modern mobile user experience with a nicely thought menu and satisfying transitions. The extent of customization you can perform is limited in the 8×8 mobile application, making it feel like a stripped-down version of the desktop app. 

Ease of use & Customer Service

RingCentral UI looks uncluttered and everything is labeled with crystal clear help texts. 8×8 lags behind RingCentral in terms of user-friendliness and hidden labels and hard to find settings. Since both RingCentral and 8×8 are business VoIP services, there is little to no setup time. Comprehensive knowledge bases, interactive videos, detailed user guides, and online forums are available in both Ring Central and 8×8 for their customers to self-serve themselves. In addition, 8×8 Academy and RingCentral University provide supplementary courses and certifications for customers to master the products that they offer.

Both RingCentral and 8×8 promise 24/7 phone/chat support to its customers. 8×8’s customer support spans over 90 countries (including local numbers) and offers Multiple Language Options to cater to a global audience –  English, French (Fra), Spanish, Italian, German, Dutch, Portuguese (Bz), Finnish, Danish, French (Can). RingCentral covers over 40 countries and supports its global audience in English, French, Spanish, Italian, German, Japanese and Portuguese (Brazilian).

Bottom Line

For a slightly higher price, RingCentral does have power-packed features, a world-class user-interface, and promises up to 99.999% SLA for uptime reliability. In a nutshell, you cannot really go wrong with either 8×8 or RingCentral. It is recommended to have a closer inspection of their pricing plans and see which is the best fit for your company!

Both 8×8 and RingCentral provide custom phone numbers, round-the-clock support, and advanced call management features to support businesses of all scales. On closer inspection of 8×8 plans, we can clearly point out the presence of unlimited international calling options and a considerably cheaper starting plan.

HappyFox is an omnichannel helpdesk, with integrations with popular call center solutions such as RingCentral and Aircall. Want to know more? Then Schedule a demo with us to see things in action!

Adikeshav C

Business Analyst at HappyFox! Loves exploring new SaaS products!