HappyFox Help Desk

Remote working is changing the way internal support is provided. Read how to optimize your help desk for remote IT support.

Empathy is the cornerstone of great customer service. Learn how to practice empathy in customer service with 15 simple tips.

Read how empathy is the secret ingredient of great customer service and how it influences customer interactions.

Help desk and service desk are two terms that are often used interchangeably in the IT support world. While they do have similarities, they have many different functionalities. The size, needs, and maturity of your organization will help you determine which solution you should pick.

Not all help desks deliver equally, especially if they are not implemented right. Find the top strategies for successful help desk implementation.

IT help desks help you to streamline IT support delivery and gain complete control over internal issues. Here are the top 7 features to step up your IT service.

Using WhatsApp for customer support? Learn how HappyFox Help Desk can elevate your customer service experience to the next level.

In the past, global expansion was costly, time-consuming, and even risky. But today, going global is reduced to a matter of adopting a help desk. Read how.

Companies use service level agreements to monitor the performance of the help desk.

Customers won’t use “good-enough” self-service anymore. Read how to step up to customer expectations and what to do for greater self-service adoption.

It is common knowledge that to improve something, we must first have the right tools to measure it quantitatively and…

Choosing the right help desk is not easy, thanks to the countless good options available today. We’ll help you cut to the chase.

A service desk is an overlooked part of the business infrastructure. These tell-tale signs show it’s time to change your service desk.

The quality of the product or service that any enterprise business deals with is an important reason why their customers…

The quicker employees get IT support, the sooner they can get back to higher value tasks. Accelerate your IT operations with these improvement tips.

Learn how can your business benefit from effective help desk management, and five hacks to get it right.