Want to learn about optimizing your Knowledge base for SEO from basics? Here’s a comprehensive guide for you to get started.
Connect HappyFox and Salesforce B2C Commerce to give agents the context they need.
Coordinate your GitLab issues with HappyFox tickets for better DevOps support.
Effective goals are a guideline to what matters to your business and how to achieve it. Read how to set and align customer support goals with your company OKRs.
Is it time for you to move from Shared Inboxes? Read the extensive advantages Help Desk software has over a Shared Inbox and 7 reasons why you should use it.
What makes customers stay with you and what makes them run towards the door? Earning customer loyalty isn’t easy. These 35 customer loyalty stats can help you.
Customers today are aware of the evolving CX space & what they can expect from a brand. Here are 9 must-have skills to drive customer success in 2021.
Feedback drives key business decisions and business growth. Here are 6 best practices for customer satisfaction surveys to help you gauge customers’ feedback.
IT self-service helps your teams combat IT issues and get the support they need at once. Let’s look at seven key benefits of Self-service for IT support.
An IT self-service portal helps reduce support workload by enabling self-service. Let’s break down what IT self-service is and why is it important for you.
Delight customers and cut support costs by creating & maintaining an effective knowledge base that enables customers to easily solve issues on their own.
Despite rising customer expectations, some companies have consistently stood out for their exceptional service. Here are some interesting lessons from the best 10 of them.
Kanban is an agile methodology that solves problems through visual cues in the form of cards that deliver what the process needs and when it needs it by reducing idle time in the workflow.
Faster ticket resolution is a product of people, processes, and technology working harmoniously. Here are 6 secret strategies for quick ticket resolution.
Your business may end at 5 pm, but your customers are just getting started. Here are six tips for after-hours support you should incorporate in your business.
Customer experience is the best competitive differentiator. Use these satisfaction survey questions to learn about your customers and assist them better.
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