Using Microsoft Teams for inter-team collaboration? Missing out on critical ticketing updates such as upcoming due date or customer reply in your help Read more [...]
HappyFox Helpdesk
Introducing: Microsoft Teams integration with HappyFox Help Desk
Collaboration and information sharing are of utmost importance in today’s world. Today, we’re excited to announce a new integration that will allow Read more [...]
9 Steps to Managing IT Support Challenges During a Pandemic
The Covid-19 pandemic has brought remote work into focus across the world. An increase in the remote workforce has created capacity and skillset challenges Read more [...]
How to Create Animated GIFs for your Knowledge Base Articles
Videos are essential to give your customer more clarity about your product. In an earlier post, we described creating knowledge base videos in 6 easy Read more [...]
7 Ticketing Systems for your Customer Support Team
So, you’re thinking about getting a ticketing system for your company. You’ve done your analysis, but you still have questions. Does your company Read more [...]
Creating Knowledge Base Videos: 6 Easy Steps to Create Videos
YouTube is the second biggest search engine in the world. Yes, second! Surprisingly, a video sharing platform is doubling up as a search engine. It is Read more [...]
4 Self-Service Channels That Can Boost Your Omnichannel Strategy
Customer Self-Service is a system that helps users to access information and perform mundane tasks without requiring the assistance of a customer support Read more [...]