The Covid-19 pandemic has brought remote work into focus across the world. An increase in the remote workforce has created capacity and skillset challenges Read more [...]
HappyFox Helpdesk
How to Create Animated GIFs for your Knowledge Base Articles
Videos are essential to give your customer more clarity about your product. In an earlier post, we described creating knowledge base videos in 6 easy Read more [...]
7 Ticketing Systems for your Customer Support Team
So, you’re thinking about getting a ticketing system for your company. You’ve done your analysis, but you still have questions. Does your company Read more [...]
Creating Knowledge Base Videos: 6 Easy Steps to Create Videos
YouTube is the second biggest search engine in the world. Yes, second! Surprisingly, a video sharing platform is doubling up as a search engine. It is Read more [...]
Multi-Channel vs Omni-Channel Support – Difference Between the Two Approaches
“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time, or we’ll lose them.” says Read more [...]
IT Asset Management – Manage Assets in your Help Desk
Your Help desk can be used for a variety of use-cases be it an Internal Help Desk, Customer Service Desk or an IT Help Desk. When used as an IT Service Read more [...]
Ticket Templates – Automate and Save Time with Reusable Tickets
In help desk ticketing use-cases, it’s common to find yourself having to create similar support tickets over and over. Creating tickets manually on Read more [...]