Are your support and project teams not on the same page when a customer issue arises? Looking for an all-in-one solution that will help bridge the communication Read more [...]
HappyFox Helpdesk
Integrate Azure DevOps with HappyFox Ticketing System
Azure DevOps offers flexible issue and project tracking with best-in-class agile tooling for software teams. HappyFox is a powerful omnichannel help desk Read more [...]
CSAT: Boost Your Service Practices By Measuring Customer Satisfaction
You can have a top-notch product or service but if the customer remains unsatisfied, your brand’s reputation can take a serious hit. A good review spreads Read more [...]
Customer Sentiment Analysis: How sentiment analysis can better service experience
Customer sentiment analysis is a means of processing data, typically in text format and often from customers, to determine their emotions and opinions.
Customers Read more [...]
Ticket Lifecycle Reporting Using HappyFox Business Intelligence Software
Striving for continual improvement in customer service is essential. If your service desk team is often breaching SLAs or if you think there are more Read more [...]
Integrating Microsoft Teams with your Help Desk : A Video Guide
With a help desk integration, Microsoft Teams users can customize and receive automated notifications for Tickets inside Microsoft Teams channels. Users Read more [...]
5 Reasons to Connect your Helpdesk System with Microsoft Teams
Using Microsoft Teams for inter-team collaboration? Missing out on critical ticketing updates such as upcoming due date or customer reply in your help Read more [...]
Introducing: Microsoft Teams integration with HappyFox Help Desk
Collaboration and information sharing are of utmost importance in today’s world. Today, we’re excited to announce a new integration that will allow Read more [...]
9 Steps to Managing IT Support Challenges During a Pandemic
The Covid-19 pandemic has brought remote work into focus across the world. An increase in the remote workforce has created capacity and skillset challenges Read more [...]
How to Create Animated GIFs for your Knowledge Base Articles
Videos are essential to give your customer more clarity about your product. In an earlier post, we described creating knowledge base videos in 6 easy Read more [...]