An IT self-service portal helps reduce support workload by enabling self-service. Let’s break down what IT self-service is and why is it important for you.
Kanban is an agile methodology that solves problems through visual cues in the form of cards that deliver what the process needs and when it needs it by reducing idle time in the workflow.
Faster ticket resolution is a product of people, processes, and technology working harmoniously. Here are 6 secret strategies for quick ticket resolution.
Learn how you can manage multiple products & brands from a single platform using HappyFox Help Desk.
In 2020, HappyFox launched many new features to help you improve your customer service and work more efficiently. A quick glance at all the major features released.
Learn ways to customize your HappyFox Help Desk to make it an extension of your company brand.
A List of Top 5 Zendesk Alternatives for Customer Support. HappyFox Help Desk • Kayako • HelpShift • Zoho Desk • Jira Service Desk
Facilitate learning for your support agents through HappyFox University.
Learn how to perform ticket level actions on the go in your HappyFox Help Desk through emails.
Multilingual customer service is essential to build relationships with global customers. Explore multilingual customer service, its benefits, and how to adopt.
Whatever your method of support, you have to be quick and proactive when communicating a service outage to customers. Here are 6 ideal ways to do it.
Ticket resolution time is a vital customer service KPI that has a direct impact on customer satisfaction. Here are 7 simple steps to reduce your resolution time.
Is it time for you to move from Shared Inboxes? Read the extensive advantages Help Desk software has over a Shared Inbox and 7 reasons why you should use it.
Learn how Microsoft Teams and HappyFox Help Desk integration can elevate your IT Support processes.
Collaboration and information sharing are of utmost importance in today’s world. Today, we’re excited to announce a new integration that…
Track the changes made by agents in your help desk and ensure process standardization and accountability.
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