The modern business world revolves around efficient customer service and support. It’s crucial to manage customer interactions and provide solutions…
A chaotic Knowledge Base is as good as not having a Knowledge Base. Your customers or employees will never be…
Fast response time is the hallmark of a customer-centric business. Let’s take a look at 8 proven ways to improve your customer service response time.
Sending thank you emails to customers creates a culture of customer appreciation. Here are 10 free, ready-to-use thank you email templates for you to use.
Ticket resolution time is a vital customer service KPI that has a direct impact on customer satisfaction. Reduce your ticket resolution time with these 10 simple steps.
In today’s climate, after-hours support is not a nice-to-have, but a necessity. Learn 10 creative ways to provide customer support outside of business hours.
Three easy ways that help optimize and improve your existing knowledge base that enables you to provide an exceptional self help service to your customers.
75% of customers say fast response time is the most important attribute of good customer service. Follow these simple strategies to improve your response times.
Customer service policies help you provide consistently good customer service. Find why is it important to create customer service policies for your business.
Proactive customer support will be the new normal sooner than you expect. Find how proactive support works and how to practice it with simple steps.
Remote working is changing the way internal support is provided. Read how to optimize your help desk for remote IT support.
Empathy is the cornerstone of great customer service. Learn how to practice empathy in customer service with 15 simple tips.
Read how empathy is the secret ingredient of great customer service and how it influences customer interactions.
Help desk and service desk are two often interchanged concepts. Learn the difference.
Not all help desks deliver equally, especially if they are not implemented right. Find the top strategies for successful help desk implementation.
IT help desks help you to streamline IT support delivery and gain complete control over internal issues. Here are the top 7 features to step up your IT service.
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