Here are some quick tips to create an exceptional user experience for your customers.
An important objective for any business is to improve the caliber of customer support they provide. This is especially true…
Multi-channel or Omni-channel support, which customer service approach will work for your business? Read this blog to find out.
Remote working is still new to the majority. Here are some findings from the extensive surveys researchers undertook on how to optimize remote working.
As companies grow, switching from emails to an all-in-one ticketing system becomes crucial. Learn why you need a ticketing system and what features to look for.
Want to build a support operations team to streamline your customer support? Learn everything you need to get started with support operations, in this blog.
Videos are great for your knowledge base but difficult to create. The best alternative is Animated GIFs. Learn how to create your very own knowledge base GIFs.
YouTube is the second biggest search engine in the world. Surprisingly, a video sharing platform is doubling up as a…
Self-service is a sought-after customer support tool for a majority of customers. More specifically, well documented, accessible knowledge bases are…
More than 1 million organizations communicate with their customers through Voice — and any one of them could be your…
Want to dig deep into the roots of customer churn in your business? Check out the funnel driven approach to reduce customer churn in this blog.
Here are nine reasons why customer service is essential to growing your business.
Want to learn about optimizing your Knowledge base for SEO from basics? Here’s a comprehensive guide for you to get started.
Connect HappyFox and Salesforce B2C Commerce to give agents the context they need.
Coordinate your GitLab issues with HappyFox tickets for better DevOps support.
Effective goals are a guideline to what matters to your business and how to achieve it. Read how to set and align customer support goals with your company OKRs.
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