With HappyFox’s PagerDuty integration, support teams and incident management teams can collaborate effortlessly and ensure no customer reported incident is left unaccounted for!
Look at the 10 best customer service metrics and key performance indicators (KPIs) to evaluate your team performance and set your team up for success.
Let’s look at the 7 key benefits of omnichannel customer service and how it boosts your customers’ relationship with your brand.
Are your support and project teams not on the same page when a customer issue arises? Looking for an all-in-one…
Azure DevOps offers flexible issue and project tracking with best-in-class agile tooling for software teams. HappyFox is a powerful omnichannel…
You can have a top-notch product or service but if the customer remains unsatisfied, your brand’s reputation can take a…
Customer sentiment analysis is a means of processing data, typically in text format and often from customers, to determine their…
Striving for continual improvement in customer service is essential. If your service desk team is often breaching SLAs or if…
With a help desk integration, Microsoft Teams users can customize and receive automated notifications for Tickets inside Microsoft Teams channels….
Using Microsoft Teams for inter-team collaboration? Missing out on critical ticketing updates such as upcoming due date or customer reply…
The Covid-19 pandemic has brought remote work into focus across the world. An increase in the remote workforce has created…
Videos are essential to give your customer more clarity about your product. In an earlier post, we described creating knowledge…
So, you’re thinking about getting a ticketing system for your company. You’ve done your analysis, but you still have questions….
YouTube is the second biggest search engine in the world. Yes, second! Surprisingly, a video sharing platform is doubling up…
Customer Self-Service is a system that helps users to access information and perform mundane tasks without requiring the assistance of…
The Kanban is a tried and tested model that has yielded amazing results for modern IT project management and software…
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