Kanban is an agile methodology that solves problems through visual cues in the form of cards that deliver what the process needs and when it needs it by reducing idle time in the workflow.
Faster ticket resolution is a product of people, processes, and technology working harmoniously. Here are 6 secret strategies for quick ticket resolution.
Customer experience is the best competitive differentiator. Use these satisfaction survey questions to learn about your customers and assist them better.
The language and tone you use have a huge impact on customer experience. Let’s break down customer advocacy language and how it adds value to your business.
Learn how you can manage multiple products & brands from a single platform using HappyFox Help Desk.
In 2020, HappyFox launched many new features to help you improve your customer service and work more efficiently. A quick glance at all the major features released.
Learn ways to customize your HappyFox Help Desk to make it an extension of your company brand.
A List of Top 5 Zendesk Alternatives for Customer Support. HappyFox Help Desk • Kayako • HelpShift • Zoho Desk • Jira Service Desk
Facilitate learning for your support agents through HappyFox University.
Making customers succeed will make your business succeed. Let’s breakdown how customer success works and how to make your customers succeed.
Learn how to perform ticket level actions on the go in your HappyFox Help Desk through emails.
Customer success is more than a buzzword. This customer success guide compiles everything you need to get introduced to this crucial value addition strategy.
Multilingual customer service is essential to build relationships with global customers. Explore multilingual customer service, its benefits, and how to adopt.
Whatever your method of support, you have to be quick and proactive when communicating a service outage to customers. Here are 6 ideal ways to do it.
Reducing customer service costs does not mean reducing quality. Here are 7 tips to reduce customer service costs without hurting the quality of service.
Measuring CX returns is important to align your service with your financial goals. Here’s how to calculate customer service costs, the ROI of customer service.
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