Customer Service

Over the past decade, we have seen an exponential rise in chatbot usage and automation by companies for customer service…

First impressions are usually lasting. Any physical store will ensure that a customer service representative will greet you with a warm welcome before getting down to business. Chatbots do the same with welcome messages.

AI-chatbot adoption can truly make a difference and give you a professional, consistent, branded, and automated approach to customer service. An online survey stated that 44% of US consumers prefer chatbots to humans in areas of customer support.

Fast response time is the hallmark of a customer-centric business. Let’s take a look at 8 proven ways to improve your customer service response time.

Find out how you can write near-perfect chatbot scripts with tips, examples, and templates.

Sending thank you emails to customers creates a culture of customer appreciation. Here are 10 free, ready-to-use thank you email templates for you to use.

Ticket resolution time is a vital customer service KPI that has a direct impact on customer satisfaction. Reduce your ticket resolution time with these 10 simple steps.

In today’s climate, after-hours support is not a nice-to-have, but a necessity. Learn 10 creative ways to provide customer support outside of business hours.

75% of customers say fast response time is the most important attribute of good customer service. Follow these simple strategies to improve your response times.

Canned responses are preformatted responses used to avoid spending time on common questions. Take a look at these 12 best canned response templates for your customer support emails.

When it comes to managing a business, there can be a lot of manual tasks, especially for small and medium…

Customer service policies help you provide consistently good customer service. Find why is it important to create customer service policies for your business.

Today, the advancements in the world of conversational AI are not only helping organizations and businesses improve, but are also…

Empathy is the cornerstone of great customer service. Learn how to practice empathy in customer service with 15 simple tips.

Read how empathy is the secret ingredient of great customer service and how it influences customer interactions.

Help desk and service desk are two often interchanged concepts. Learn the difference.