How do you leverage customer feedback for business growth and customer satisfaction? These 7 best practices for customer feedback management can help you.
Fast response time is the hallmark of a customer-centric business. Let’s take a look at 6 proven ways to improve your customer service response time.
Net Promoter Score (NPS) is a widely popular customer service metric. Let’s take a closer look at NPS and how to use it to improve customer experience.
Let’s look at the 7 key benefits of omnichannel customer service and how it boosts your customers’ relationship with your brand.
Companies are pouring more resources than ever to be customer-centric. Two of the most popular concepts in the industry are Customer Service and Customer Experience….
Customer-facing teams have never been more essential. Very critical to the growth and development of the company, there is no shortage of jargon being used…
Live Chat Success, in simple words, is what customers get from the live chat software: sales, revenue or customer loyalty. Whatever be your goal, you…
You’re chasing rainbows if your organization is still not placing a premium on overall customer experience. Low customer satisfaction not just costs you revenue and…
Managing a Customer Service team can be a challenging task, especially in the middle of the COVID-19 pandemic. With the majority of the industries working…
As long as people use phones, brands will need to reach them through that channel. The traditional telephone support services may seem old-fashioned but are…
You can have a top-notch product or service but if the customer remains unsatisfied, your brand’s reputation can take a serious hit. A good review…
Since 1930, Publix has grown from a single store to a large employee-owned, American supermarket chain. Publix has flourished and been consistently placed in most…
An eCommerce platform is a crucial part of your business operations to get right if your organization makes the choice to sell goods or services…
Customer Relationship Management while remarkably fulfilling, is not for the faint-hearted. Customer Service Managers build and nurture profitable relationships with old and new customers through…
The most effective lessons to excel at work are learned through experience, with books coming a close second. Supplementing your real-life experience with the wisdom…
When was the last time you wrote a personalized thank you email or a thank you letter to your customer? If your answer is “I…
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