Feedback drives key business decisions and business growth. Here are 6 best practices for customer satisfaction surveys to help you gauge customers’ feedback.
Can employee communication and support be handled within the same tool? Find out how to use Slack for Support in this post.
Learn how to leverage Customer Intelligence to serve your customers better and grow your business.
Despite rising customer expectations, some companies have consistently stood out for their exceptional service. Here are some interesting lessons from the best 10 of them.
Faster ticket resolution is a product of people, processes, and technology working harmoniously. Here are 6 secret strategies for quick ticket resolution.
Your business may end at 5 pm, but your customers are just getting started. Here are six tips for after-hours support you should incorporate in your business.
A List of Top 5 Zendesk Alternatives for Customer Support. HappyFox Help Desk • Kayako • HelpShift • Zoho Desk • Jira Service Desk
Reducing customer service costs does not mean reducing quality. Here are 7 tips to reduce customer service costs without hurting the quality of service.
Measuring CX returns is important to align your service with your financial goals. Here’s how to calculate customer service costs, the ROI of customer service.
Canned responses are preformatted responses used to avoid spending time on common questions. Take a look at these 12 best canned response templates for your customer support emails.
How do you leverage customer feedback for business growth and customer satisfaction? These 7 best practices for customer feedback management can help you.
Look at the 10 best customer service metrics and key performance indicators (KPIs) to evaluate your team performance and set your team up for success.
Fast response time is the hallmark of a customer-centric business. Let’s take a look at 6 proven ways to improve your customer service response time.
Net Promoter Score (NPS) is a widely popular customer service metric. Let’s take a closer look at NPS and how to use it to improve customer experience.
Let’s look at the 7 key benefits of omnichannel customer service and how it boosts your customers’ relationship with your brand.
Companies are pouring more resources than ever to be customer-centric. Two of the most popular concepts in the industry are…
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