Customer Service

Fast response time is the hallmark of a customer-centric business. Let’s take a look at 8 proven ways to improve your customer service response time.

Find out how you can write near-perfect chatbot scripts with tips, examples, and templates.

Sending thank you emails to customers creates a culture of customer appreciation. Here are 10 free, ready-to-use thank you email templates for you to use.

Ticket resolution time is a vital customer service KPI that has a direct impact on customer satisfaction. Reduce your ticket resolution time with these 10 simple steps.

In today’s climate, after-hours support is not a nice-to-have, but a necessity. Learn 10 creative ways to provide customer support outside of business hours.

75% of customers say fast response time is the most important attribute of good customer service. Follow these simple strategies to improve your response times.

Canned responses are preformatted responses used to avoid spending time on common questions. Take a look at these 12 best canned response templates for your customer support emails.

When it comes to managing a business, there can be a lot of manual tasks, especially for small and medium…

Customer service policies help you provide consistently good customer service. Find why is it important to create customer service policies for your business.

Today, the advancements in the world of conversational AI are not only helping organizations and businesses improve, but are also…

Empathy is the cornerstone of great customer service. Learn how to practice empathy in customer service with 15 simple tips.

Read how empathy is the secret ingredient of great customer service and how it influences customer interactions.

Help desk and service desk are two often interchanged concepts. Learn the difference.

Not all help desks deliver equally, especially if they are not implemented right. Find the top strategies for successful help desk implementation.

Using WhatsApp for customer support? Learn how HappyFox Help Desk can elevate your customer service experience to the next level.

In the past, global expansion was costly, time-consuming, and even risky. But today, going global is reduced to a matter of adopting a help desk. Read how.