Customer Service

In recent times, SMS has evolved into one of the most strategic communication channels to assist, converse, and engage with…

Choosing the right help desk is not easy, thanks to the countless good options available today. We’ll help you cut to the chase.

The quality of the product or service that any enterprise business deals with is an important reason why their customers…

Learn how can your business benefit from effective help desk management, and five hacks to get it right.

Here are some quick tips to create an exceptional user experience for your customers.

An important objective for any business is to improve the caliber of customer support they provide. This is especially true…

As companies grow, switching from emails to an all-in-one ticketing system becomes crucial. Learn why you need a ticketing system and what features to look for.

Want to build a support operations team to streamline your customer support? Learn everything you need to get started with support operations, in this blog.

More than 1 million organizations communicate with their customers through Voice — and any one of them could be your…

Want to dig deep into the roots of customer churn in your business? Check out the funnel driven approach to reduce customer churn in this blog.

Here are nine reasons why customer service is essential to growing your business.

Want to learn about optimizing your Knowledge base for SEO from basics? Here’s a comprehensive guide for you to get started.

Connect HappyFox and Salesforce B2C Commerce to give agents the context they need.

Learn about the cool Slack apps that can convert your Slack workspace into your support team’s command center.

Effective goals are a guideline to what matters to your business and how to achieve it. Read how to set and align customer support goals with your company OKRs.

Is it time for you to move from Shared Inboxes? Read the extensive advantages Help Desk software has over a Shared Inbox and 7 reasons why you should use it.