Customer Service

Today, the advancements in the world of conversational AI are not only helping organizations and businesses improve, but are also…

Empathy is the cornerstone of great customer service. Learn how to practice empathy in customer service with 15 simple tips.

Read how empathy is the secret ingredient of great customer service and how it influences customer interactions.

Help desk and service desk are two terms that are often used interchangeably in the IT support world. While they do have similarities, they have many different functionalities. The size, needs, and maturity of your organization will help you determine which solution you should pick.

Not all help desks deliver equally, especially if they are not implemented right. Find the top strategies for successful help desk implementation.

Using WhatsApp for customer support? Learn how HappyFox Help Desk can elevate your customer service experience to the next level.

In the past, global expansion was costly, time-consuming, and even risky. But today, going global is reduced to a matter of adopting a help desk. Read how.

Companies use service level agreements to monitor the performance of the help desk.

It is common knowledge that to improve something, we must first have the right tools to measure it quantitatively and…

In recent times, SMS has evolved into one of the most strategic communication channels to assist, converse, and engage with…

Choosing the right help desk is not easy, thanks to the countless good options available today. We’ll help you cut to the chase.

The quality of the product or service that any enterprise business deals with is an important reason why their customers…

Learn how can your business benefit from effective help desk management, and five hacks to get it right.

Here are some quick tips to create an exceptional user experience for your customers.

An important objective for any business is to improve the caliber of customer support they provide. This is especially true…

As companies grow, switching from emails to an all-in-one ticketing system becomes crucial. Learn why you need a ticketing system and what features to look for.