Customer Service

So you have taken the leap and decided to support your customers in real-time over live chat. That’s a great…

We live in unprecedented times. In the initial stages of the pandemic most people assumed all we had to do…

Congratulations, you were looking for some guidelines to create video content and you’ve reached the right place. In this blog…

Customer Service begins where the customer remembers your brand and ends where your customers forget it.  Time and again, live…

With more than 9 million active weekly users, Slack is increasingly becoming the de-facto communication tool at organizations worldwide, replacing…

When you’re managing projects and teams in different geographies and timezones, it can be daunting to stay on top of…

So, you’re thinking about getting a ticketing system for your company. You’ve done your analysis, but you still have questions….

Customer Self-Service is a system that helps users to access information and perform mundane tasks without requiring the assistance of…

Omnichannel Support has become the new benchmark for providing excellent customer service. The very fact that you landed on this…

“Your customer doesn’t care how much you know until they know how much you care” – Damon Richards

One process that is often overlooked in customer support but almost always takes up time and energy is handling approvals….

Good customer service does its best to meet customer expectations. Great customer service makes sure it goes above and beyond…

Customer service doesn’t start when the customer has an issue; customer service begins the minute a potential customer finds your…

Is your average customer service response time on par with the customer expectations? How responsible is your team about quick…

Make sure you follow these 10 live chat etiquette tips for increased sales, high customer satisfaction, and reduced customer support costs.

So you’ve decided to use live chat for customer service and provide real-time chat support. Welcome to the future! It’s…