Customer Service

Connect HappyFox and Salesforce B2C Commerce to give agents the context they need.

Learn about the cool Slack apps that can convert your Slack workspace into your support team’s command center.

Effective goals are a guideline to what matters to your business and how to achieve it. Read how to set and align customer support goals with your company OKRs.

Is it time for you to move from Shared Inboxes? Read the extensive advantages Help Desk software has over a Shared Inbox and 7 reasons why you should use it.

A visual analysis of in-app chat vs. emails to help you choose the right channel for your business.

What makes customers stay with you and what makes them run towards the door? Earning customer loyalty isn’t easy. These 35 customer loyalty stats can help you.

Customers today are aware of the evolving CX space & what they can expect from a brand. Here are 9 must-have skills to drive customer success in 2021.

Feedback drives key business decisions and business growth. Here are 6 best practices for customer satisfaction surveys to help you gauge customers’ feedback.

Learn how to leverage Customer Intelligence to serve your customers better and grow your business.

Despite rising customer expectations, some companies have consistently stood out for their exceptional service. Here are some interesting lessons from the best 10 of them.

Faster ticket resolution is a product of people, processes, and technology working harmoniously. Here are 6 secret strategies for quick ticket resolution.

Customer experience is the best competitive differentiator. Use these satisfaction survey questions to learn about your customers and assist them better.

The language and tone you use have a huge impact on customer experience. Let’s break down customer advocacy language and how it adds value to your business.

Learn how you can manage multiple products & brands from a single platform using HappyFox Help Desk.

In 2020, HappyFox launched many new features to help you improve your customer service and work more efficiently. A quick glance at all the major features released.

New-age companies are actively considering in-app chat as a feature-rich alternative to one of the primary channels in the CX space – emails. Here’s a comparative study of in-app chat vs. email support.