Net Promoter Score (NPS) is a widely popular customer service metric. Let’s take a closer look at NPS and how to use it to improve customer experience.
8 customer service trends and predictions for 2021 and beyond — From AI-powered solutions to real-time support, let’s look at the key elements of future customer service.
Companies are pouring more resources than ever to be customer-centric. Two of the most popular concepts in the industry are…
Customer-facing teams have never been more essential. Very critical to the growth and development of the company, there is no…
You’re chasing rainbows if your organization is still not placing a premium on overall customer experience. Low customer satisfaction not…
As long as people use phones, brands will need to reach them through that channel. The traditional telephone support services…
Since 1930, Publix has grown from a single store to a large employee-owned, American supermarket chain. Publix has flourished and…
Customer Relationship Management while remarkably fulfilling, is not for the faint-hearted. Customer Service Managers build and nurture profitable relationships with…
The most effective lessons to excel at work are learned through experience, with books coming a close second. Supplementing your…
When was the last time you wrote a personalized thank you email or a thank you letter to your customer?…
“Walk a mile in your customer’s shoes.” As the quote suggests, Empathy is one of the key pillars in Customer…
In the hyper-competitive market today, exceptional Customer Service can prove to be the key differentiator for your organization. Enlightened business…
With great customer service, a business can create a niche for themselves and establish a customer-centric business among competitors. With…
“Great companies are built on great products“ Elon Musk In addition to a great product, what the modern consumer demands…
Congratulations, you were looking for some guidelines to create video content and you’ve reached the right place. In this blog…
With more than 9 million active weekly users, Slack is increasingly becoming the de-facto communication tool at organizations worldwide, replacing…
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