At the rate mobile support is evolving, you can now adopt powerful in-app chat SDK to provide personalized mobile support. Here’s an overview of in-app chat for support.
Facilitate learning for your support agents through HappyFox University.
Making customers succeed will make your business succeed. Let’s breakdown how customer success works and how to make your customers succeed.
Customer success is more than a buzzword. This customer success guide compiles everything you need to get introduced to this crucial value addition strategy.
Multilingual customer service is essential to build relationships with global customers. Explore multilingual customer service, its benefits, and how to adopt.
Whatever your method of support, you have to be quick and proactive when communicating a service outage to customers. Here are 6 ideal ways to do it.
Reducing customer service costs does not mean reducing quality. Here are 7 tips to reduce customer service costs without hurting the quality of service.
Measuring CX returns is important to align your service with your financial goals. Here’s how to calculate customer service costs, the ROI of customer service.
How do you leverage customer feedback for business growth and customer satisfaction? These 7 best practices for customer feedback management can help you.
Net Promoter Score (NPS) is a widely popular customer service metric. Let’s take a closer look at NPS and how to use it to improve customer experience.
9 customer service trends and predictions for 2021 and beyond — From AI-powered solutions to real-time support, let’s look at the key elements of future customer service.
Companies are pouring more resources than ever to be customer-centric. Two of the most popular concepts in the industry are…
Customer-facing teams have never been more essential. Very critical to the growth and development of the company, there is no…
You’re chasing rainbows if your organization is still not placing a premium on overall customer experience. Low customer satisfaction not…
As long as people use phones, brands will need to reach them through that channel. The traditional telephone support services…
Since 1930, Publix has grown from a single store to a large employee-owned, American supermarket chain. Publix has flourished and…
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