An IT self-service portal helps reduce support workload by enabling self-service. Let’s break down what IT self-service is and why is it important for you.
Faster ticket resolution is a product of people, processes, and technology working harmoniously. Here are 6 secret strategies for quick ticket resolution.
Your business may end at 5 pm, but your customers are just getting started. Here are six tips for after-hours support you should incorporate in your business.
Ticket resolution time is a vital customer service KPI that has a direct impact on customer satisfaction. Here are 7 simple steps to reduce your resolution time.
Learn how Microsoft Teams and HappyFox Help Desk integration can elevate your IT Support processes.
With the proliferation of AI-powered Chatbots, organizations are leveraging their power not only to provide extraordinary customer service and drive…
Using Microsoft Teams for inter-team collaboration? Missing out on critical ticketing updates such as upcoming due date or customer reply…
The Covid-19 pandemic has brought remote work into focus across the world. An increase in the remote workforce has created…
Your Help desk can be used for a variety of use-cases be it an Internal Help Desk, Customer Service Desk,…
With the recent release of HappyFox Workflows, automating your business processes within your help desk has become a lot easier!…
Customer service plays a vital role in your company’s growth. Constant learning and improvement is the key to success in customer…
Keeping track of faulty IT hardware and related customer tickets can be a daunting task. Not all IT asset management…
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