With the proliferation of AI-powered Chatbots, organizations are leveraging their power not only to provide extraordinary customer service and drive…
Using Microsoft Teams for inter-team collaboration? Missing out on critical ticketing updates such as upcoming due date or customer reply…
The Covid-19 pandemic has brought remote work into focus across the world. An increase in the remote workforce has created…
Your Help desk can be used for a variety of use-cases be it an Internal Help Desk, Customer Service Desk,…
With the recent release of HappyFox Workflows, automating your business processes within your help desk has become a lot easier!…
Customer service plays a vital role in your company’s growth. Constant learning and improvement is the key to success in customer…
Keeping track of faulty IT hardware and related customer tickets can be a daunting task. Not all IT asset management…
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