IT Support

Can employee communication and support be handled within the same tool? Find out how to use Slack for Support in this post.

There are certain capabilities to look for when evaluating IT self-service solutions. Here’s a handy self-service checklist in this blog to give you an idea.

Deciding to adopt internal self-service is only half the process. Navigate the rest of the challenges in implementing IT self-service with this comprehensive guide.

More than ever, IT support plays a huge role in shaping employee experiences. Read why IT Support matters and how to improve it for better employee relationships.

Find out about the 6 underestimated costs that influence IT Support.

HappyFox Assist AI is an AI-powered self-service and Conversational Ticketing solution available for Slack. Learn how your organization can bring AI to your IT support.

IT self-service helps your teams combat IT issues and get the support they need at once. Let’s look at seven key benefits of Self-service for IT support.

An IT self-service portal helps reduce support workload by enabling self-service. Let’s break down what IT self-service is and why is it important for you.

Learn how Microsoft Teams and HappyFox Help Desk integration can elevate your IT Support processes.

With the proliferation of AI-powered Chatbots, organizations are leveraging their power not only to provide extraordinary customer service and drive…

Managing a Customer Service team can be a challenging task, especially in the middle of the COVID-19 pandemic. With the…

The Covid-19 pandemic has brought remote work into focus across the world. An increase in the remote workforce has created…

Your Help desk can be used for a variety of use-cases be it an Internal Help Desk, Customer Service Desk,…

Keeping track of faulty IT hardware and related customer tickets can be a daunting task. Not all IT asset management…

The main focus of the majority of businesses is customer satisfaction, and for good reason. Customers are what make a…

Seven years ago, when we decided to release a ticket system built for internal use as a product, we thought…