Today’s business leaders must make the right business decisions at the right time. And what better than dashboards to turn your data into actionable insights?
The best way to ensure good service delivery is by analyzing agent performance. See how to help support agents become the best version of themselves.
When engaging with customers, responding fast makes all the difference. Let’s learn about the first response time, why you should measure it & how to improve.
Measuring service performance with tangible metrics ensures business success. Learn why you should measure your service metrics & the top 10 metrics to measure.
Learn how to leverage Customer Intelligence to serve your customers better and grow your business.
Data visualization renders raw data in the form of graphical diagrams and reports, yielding actionable information. Here is a complete guide for which type of data visualization to choose when.
Working with data and numbers everyday? Scheduled report is your friend, read to know more about it.
Here are 7 strategic ways to boost Business Intelligence user adoption within across organization.
Look at the 10 best customer service metrics and key performance indicators (KPIs) to evaluate your team performance and set your team up for success.
With the exponential growth of data, organizations are consistently looking for the best possible ways to capitalize on it to…
With data being “the new oil”, the two buzzwords – “Data Science” and “Data Analytics” can often be heard in…
You can have a top-notch product or service but if the customer remains unsatisfied, your brand’s reputation can take a…
Customer sentiment analysis is a means of processing data, typically in text format and often from customers, to determine their…
Striving for continual improvement in customer service is essential. If your service desk team is often breaching SLAs or if…
Data visualization is the graphical representation of your data, allowing you to understand trends, outliers, and patterns in data quickly. …
“Ticket volume is so simple to track, yet so hard to manage” Every customer support team aims to be aware…
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