Data warehousing is rapidly moving to the cloud and with attractive pricings, unique architectures, and highly scalable solutions - Snowflake and Redshift Read more [...]
HappyFox BI
Data-Driven Decision Making: Using Data To Fuel Growth
With the exponential growth of data, organizations are consistently looking for the best possible ways to capitalize on it to drive business decisions. Read more [...]
Data Science Versus Data Analytics: Two Sides Of The Same Coin
With data being “the new oil”, the two buzzwords - “Data Science” and “Data Analytics” can often be heard in a lot of conversations within Read more [...]
Customer Sentiment Analysis: How sentiment analysis can better service experience
Customer sentiment analysis is a means of processing data, typically in text format and often from customers, to determine their emotions and opinions.
Customers Read more [...]
Ticket Lifecycle Reporting Using HappyFox Business Intelligence Software
Striving for continual improvement in customer service is essential. If your service desk team is often breaching SLAs or if you think there are more Read more [...]
Top 10 Data Visualizations in HappyFox Business Intelligence Software
Data visualization is the graphical representation of your data, allowing you to understand trends, outliers, and patterns in data quickly.
When Read more [...]
Customer Service Metric: Ticket Volume [Deep Dive]
"Ticket volume is so simple to track, yet so hard to manage” Every customer support team aims to be aware of the volume of the incoming and outgoing Read more [...]
HappyFox BI for Aircall: 6 steps to get started on your call center dashboard
These days providing top-notch customer service is vital if you want to enjoy a successful and growing relationship with your customers – and it’s Read more [...]
Call Center Dashboards – 5 Important KPIs and Metrics Explained
If your company provides active voice-based support through a call center software like Aircall, 8x8, Talkdesk or RingCentral, there's a high probability Read more [...]
Customer Service Metric: First Response Time [Deep Dive]
Every customer support team needs to be aware of this critical KPI that measures the speed in which a customer gets their first response. This metric Read more [...]