HappyFox BI

Learn how to leverage Customer Intelligence to serve your customers better and grow your business.

Data visualization renders raw data in the form of graphical diagrams and reports, yielding actionable information. Here is a complete guide for which type of data visualization to choose when.

Working with data and numbers everyday? Scheduled report is your friend, read to know more about it.

Here are 7 strategic ways to boost Business Intelligence user adoption within across organization.

Look at the 10 best customer service metrics and key performance indicators (KPIs) to evaluate your team performance and set your team up for success.

With the exponential growth of data, organizations are consistently looking for the best possible ways to capitalize on it to…

With data being “the new oil”, the two buzzwords – “Data Science” and “Data Analytics” can often be heard in…

You can have a top-notch product or service but if the customer remains unsatisfied, your brand’s reputation can take a…

Customer sentiment analysis is a means of processing data, typically in text format and often from customers, to determine their…

Striving for continual improvement in customer service is essential. If your service desk team is often breaching SLAs or if…

Data visualization is the graphical representation of your data, allowing you to understand trends, outliers, and patterns in data quickly. …

“Ticket volume is so simple to track, yet so hard to manage” Every customer support team aims to be aware…

These days providing top-notch customer service is vital if you want to enjoy a successful and growing relationship with your…

If your company provides active voice-based support through a call center software like Aircall, 8×8, Talkdesk or RingCentral, there’s a…

Every customer support team needs to be aware of this critical KPI that measures the speed in which a customer…

Every customer support team needs to know the critical KPIs that it needs to track. The way in which each…