"Ticket volume is so simple to track, yet so hard to manage” Every customer support team aims to be aware of the volume of the incoming and outgoing Read more [...]
HappyFox BI
HappyFox BI for Aircall: 6 steps to get started on your call center dashboard
These days providing top-notch customer service is vital if you want to enjoy a successful and growing relationship with your customers – and it’s Read more [...]
Call Center Dashboards – 5 Important KPIs and Metrics Explained
If your company provides active voice-based support through a call center software like Aircall, 8x8, Talkdesk or RingCentral, there's a high probability Read more [...]
HappyFox BI for Wrike: 6 steps to get started on your first Dashboard!
Dashboards are a great way to visualize your most important project management KPIs and also can be used to supercharge your team to achieve exceptional Read more [...]
Customer Service Metric: First Response Time [Deep Dive]
Every customer support team needs to be aware of this critical KPI that measures the speed in which a customer gets their first response. This metric Read more [...]
Top 10 Customer Service Metrics – An Analytical Perspective
Every customer support team needs to know the critical KPIs that it needs to track. The way in which each KPI is viewed and analyzed becomes a differentiating Read more [...]
The Ideal Project Management Dashboard – 5 Essential Metrics you must have
Project management incorporates juggling different aspects of projects simultaneously, for example, tasks, timelines, and deliverability. What's more, Read more [...]