News & Updates

Facilitate learning for your support agents through HappyFox University.

Azure DevOps offers flexible issue and project tracking with best-in-class agile tooling for software teams. HappyFox is a powerful omnichannel…

2019 for HappyFox, has been an exciting year with several milestone releases!  In addition to improvements in design, security and…

We’re all set to roll out the New HappyFox Chat Mobile App in the next few days and here’s a…

One of the key features of any helpdesk is the ability to collaborate among agents, and HappyFox’s latest integration with…

Looking back at 2018, we can confidently say that it’s been a year of milestones at team HappyFox. We have…

Collaboration between multiple teams is often essential to resolve a customer query. Each team might have a dedicated set of…

Knowing your customers is essential for accurate and relevant support. HappyFox helps you store additional information about your customers via…

Providing consistent omnichannel support (mail, social media, chat, phone etc.,) is essential today. Customers demand on-par quality of support irrespective…

Listening to customer feedback is vital to the success of any organization. At HappyFox, we always put the customer first….

Accessing a customer’s billing history while working on a ticket can be really helpful while doing support. External follow-ups with…

How often do your agents struggle with billing or subscription related queries? Do they find it difficult to determine what…

Does your SaaS company or subscription-based business use Chargify to manage its recurring billing? Does your support team often face…

Silence is not golden when it comes to customer service. Customers expect to be constantly notified and updated regarding the…

We are incredibly excited to announce that HappyFox, our full-service help desk software, has been named Best Help Desk Software…

It has been a short while since we did our last update because the development team have been coming up…