News & Updates

Hundreds of tickets are sent to IT support every day, and without a single point of contact to manage them,…

Remote working is still new to the majority. Here are some findings from the extensive surveys researchers undertook on how to optimize remote working.

Connect HappyFox and Salesforce B2C Commerce to give agents the context they need.

9 customer service trends and predictions for 2021 and beyond — From AI-powered solutions to real-time support, let’s look at the key elements of future customer service.

2019 for HappyFox, has been an exciting year with several milestone releases!  In addition to improvements in design, security and…

Looking back at 2018, we can confidently say that it’s been a year of milestones at team HappyFox. We have…

Listening to customer feedback is vital to the success of any organization. At HappyFox, we always put the customer first….

You may have been running a successful organisation, living within the bubble that everything your company does is purely customer-centric…

It has been a short while since we did our last update because the development team have been coming up…

It’s showtime, folks. The March release is oozing customer service goodness with a whole range of new integrations, updates and…

The Game Changers Integrations Atlassian Marketplace Integration – We are now integrated with the Atlassian Marketplace. View more details here….

Remember our November rollout and the feast of updates you received? Well, it’s time for the December release and as…

We delivered a whole range of updates to you during our October release. The November updates take it a notch…

This is October’s feast for you. Following the cool new features rolled out in September, October brings about some really…

September 2013 has been a significant month for HappyFox and more so, for you, with a ton of game changing…

While we have been busy perfecting the product architecture in the month of June, adding value and features to HappyFox…