Azure DevOps offers flexible issue and project tracking with best-in-class agile tooling for software teams. HappyFox is a powerful omnichannel help desk optimized for modern…
2019 for HappyFox, has been an exciting year with several milestone releases! In addition to improvements in design, security and mobile app features, we also…
We’re all set to roll out the New HappyFox Chat Mobile App in the next few days and here’s a quick preview into some of…
One of the key features of any helpdesk is the ability to collaborate among agents, and HappyFox’s latest integration with Slack takes this collaboration to…
Looking back at 2018, we can confidently say that it’s been a year of milestones at team HappyFox. We have added features that our customers…
HappyFox is fun and easy to use. New agents can now kickstart their HappyFox journey using HappyFox University – a cool new in-app learning module…
Collaboration between multiple teams is often essential to resolve a customer query. Each team might have a dedicated set of tasks to work on. Using…
Knowing your customers is essential for accurate and relevant support. HappyFox helps you store additional information about your customers via contact custom fields. This information…
Providing consistent omnichannel support (mail, social media, chat, phone etc.,) is essential today. Customers demand on-par quality of support irrespective of the medium they reach…
Listening to customer feedback is vital to the success of any organization. At HappyFox, we always put the customer first. And this extends beyond providing…
Accessing a customer’s billing history while working on a ticket can be really helpful while doing support. External follow-ups with your accounts department to get…
How often do your agents struggle with billing or subscription related queries? Do they find it difficult to determine what your customers’ subscriptions are and…
Does your SaaS company or subscription-based business use Chargify to manage its recurring billing? Does your support team often face difficulties in finding out about…
Silence is not golden when it comes to customer service. Customers expect to be constantly notified and updated regarding the status of their queries and…
We are incredibly excited to announce that HappyFox, our full-service help desk software, has been named Best Help Desk Software of 2015 by PC Magazine!…
It has been a short while since we did our last update because the development team have been coming up with some very important updates….
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