Self-Service

Hundreds of tickets are sent to IT support every day, and without a single point of contact to manage them,…

In any workplace where employees work with technology, there is almost nothing as vital as having a well-functioning IT support…

A knowledge management system is a non-negotiable requirement for any organization or company. It helps streamline issue resolution, lets employees…

Managing a remote workforce varies across companies depending on the size of the workforce, culture, and approach to remote work….

There’s nothing like an emoji to liven up or add much-needed context to a chat. But can they have a…

Today, Slack is an indispensable tool for many workspaces. If used to its full potential, it can be your best friend. But, with frequent use, communication on this app has a reputation of becoming difficult to manage. This is where the simple message thread feature helps.

The role of HR professionals in today’s workspace is very different from that of a decade ago. In addition to…

The digital world has evolved dramatically in the last decade and new technological developments are paving the way for even…

“My laptop isn’t working,” “What are the sales targets?”  “What is our leave policy?”. These are a few of the…

You’d be surprised at how much time is lost each week by IT and HR support teams in answering repetitive questions asked by Slack users. Now imagine if it could be answered by a conversational Slack bot by just sending a simple Slack message.

Three easy ways that help optimize and improve your existing knowledge base that enables you to provide an exceptional self help service to your customers.

Your chatbot’s name is the first thing a customer notices on the chat window, and you shouldn’t compromise on it. Let’s name your chatbot together.

Proactive customer support will be the new normal sooner than you expect. Find how proactive support works and how to practice it with simple steps.

Customers won’t use “good-enough” self-service anymore. Read how to step up to customer expectations and what to do for greater self-service adoption.

Videos are great for your knowledge base but difficult to create. The best alternative is Animated GIFs. Learn how to create your very own knowledge base GIFs.

94% of website users’ first impressions are influenced by how the website looks. Let’s discuss the power of visuals in a knowledge base and how to improve them.