Three easy ways that help optimize and improve your existing knowledge base that enables you to provide an exceptional self help service to your customers.
Your chatbot’s name is the first thing a customer notices on the chat window, and you shouldn’t compromise on it. Let’s name your chatbot together.
Proactive customer support will be the new normal sooner than you expect. Find how proactive support works and how to practice it with simple steps.
Customers won’t use “good-enough” self-service anymore. Read how to step up to customer expectations and what to do for greater self-service adoption.
Videos are great for your knowledge base but difficult to create. The best alternative is Animated GIFs. Learn how to create your very own knowledge base GIFs.
94% of website users’ first impressions are influenced by how the website looks. Let’s discuss the power of visuals in a knowledge base and how to improve them.
YouTube is the second biggest search engine in the world. Surprisingly, a video sharing platform is doubling up as a…
Self-service is a sought-after customer support tool for a majority of customers. More specifically, well documented, accessible knowledge bases are…
Want to learn about optimizing your Knowledge base for SEO from basics? Here’s a comprehensive guide for you to get started.
Self-service guides employees through their everyday hiccups. Read the benefits of IT self-service for employees and how it empowers them to help themselves.
Today’s customers want immediate solutions and don’t waste their time reading through elaborate and lengthy copy. However, the traditional static…
Delight customers and cut support costs by creating & maintaining an effective knowledge base that enables customers to easily solve issues on their own.
Chatbot Analytics provide a remarkable way to interpret and visualize data into useful information. Let’s look at some immensely powerful metrics to elevate your customer’s chatbot experience.
A good knowledge base helps your customers solve issues on their own. Here are 6 simple tips to make your knowledge base more searchable & discoverable.
Chatbots are gaining a lot of popularity across industries. But companies are often left wondering which approach to building a…
Human Resources + Automation can be a perfect combination for modern-day HR teams, given their job’s challenging nature. Today, HR…
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