Self-Service

Delight customers and cut support costs by creating & maintaining an effective knowledge base that enables customers to easily solve issues on their own.

A good knowledge base helps your customers solve issues on their own. Here are 6 simple tips to make your knowledge base more searchable & discoverable.

According to research, 94% of website user’s first impressions are design-related. Every company across the world puts in a lot…

Your customer Jim is working on something critical and suddenly there is an error that he’s unable to solve. He…

Videos are essential to give your customer more clarity about your product. In an earlier post, we described creating knowledge…

YouTube is the second biggest search engine in the world. Yes, second! Surprisingly, a video sharing platform is doubling up…

Customer Self-Service is a system that helps users to access information and perform mundane tasks without requiring the assistance of…

What is a knowledge base or a self-help portal? A Knowledge Base is a self-service online library of information about…

What is a Knowledge Base | Knowledge Base Information architecture | How to write knowledge base articles | How to…

If you missed part one of this blog series, click here! Like we said in part one, Google Analytics is…

A detailed knowledge base is critical to your online business. Getting visitors to your site and to consider your product…

When in need of a quick answer, where do you usually turn? OK, maybe you have a crazy knowledgeable uncle…

When it comes to self-service, many websites have an FAQ page and community forum maintained and updated as frequently as…

The HappyFox knowledge base and support center were built primarily with the intention of simplifying customer service. We, here at…

“If you have knowledge, let others light their candles in it.” -Margaret Fuller If you have a knowledge base or…