Are you looking for a magic formula to name your brand new chatbot? You are at the right place. Your chatbot’s name is the first thing a customer will notice on the chat window, and you wouldn’t want to compromise on it. A cold and a generic name like Customer Support Assistant or Helper Bot can lead to bad user experience. It’s just like naming your support agent as Support Agent1.
A little thought can change how the end-user perceives your business. So if you are waiting for that Eureka moment to get a catchy name for your chatbot, this post is for you. Let’s name your chatbot together.
Breakdown the Naming Process
Your rule-based bot is not just the only place where you would use decision trees. You can leverage the same process to name your bot as well.
Decision trees can help you cover all scenarios to name your bot. Here’s an example of a simple Decision Map which you can keep in mind while naming your bot.
It’s up to you to combine all the conditions into naming the bot or just go with the 80/20 rule and choose the most crucial factor.
Outline The Role of Your Bot
What does your bot do? Some chatbots are virtual assistants, while others answer customer FAQs. Having a bot name that explains its role can help boost customer confidence and provides a good starting point.
While it is ok to name your bot with your brand name, it’s always good to highlight what the bot can do.
For example, if you are into a Health and Fitness Business and have built a chatbot for providing health tips to customers, here are some bot names to avoid:
Obvious: Fitness Bot
Boring: [Company Name] Health Bot
Here’s a name that a Health company(that focuses on mental wellness) came up with that can work – It’s “Woe-bot.” It gives confidence to the user that this bot will address their woes. The name “Woe-bot” may not tell the customer that it helps with mental health tips, but it generates curiosity and builds a bot’s character. Here’s where the next tip comes into play.
Shortlist the Type of Chatbot Name
Out of many possibilities, let’s talk about some common types of chatbot names that can be used on your website or social media. Chatbots can have a Human name, Robotic name, or a Clever name.
Humanize chatbot by providing a human name. Artificial Intelligence(AI) and Machine Learning chatbots are trained to sound contextual and solve customer problems like a real person. Siri, in our iPhones and Alexa in Amazon’s Echo, are examples of human names that bring in the human personality and make them approachable and close friends.
Some companies might prefer using Robot names like Alpha, Terra, or Zen and keep it simple. These chatbots make it clear that customers are chatting with the bot rather than a human. It sets the right expectations and focuses on doing the job correctly and less on having perfect conversations.
Clever names could be an abbreviation or a symbolic name. For example, iRIS could be the name of an optician appointment booking chatbot. You Look Good(YLG) – YLG Bot sounds like a clever name for a beauty tips bot.
The name type you select depends on your industry, your bot’s purpose, and how you want customers to perceive your brand. You are just a google search away to find names once you decide the type of the bot. For example, you can check out names based on the type you wish via fancy name generator and get ideas.
Naming a bot involves you thinking about your bot’s personality and how it’s going to represent your business. You might want your bot to be witty, intelligent, humorous, or friendly based on your industry and the service that the bot will perform. Your chatbot should reflect your brand language.
Once you’ve decided on your bot’s role and type, work on developing its tone and speech. A compelling backstory should script chatbot conversations.
For example, woe-bot can start the conversation like “Hi, I am Woe-bot, and I can reduce your mental woes by providing tips on improving your mental health.”
Ensure that Your Chatbot Really Works
After all that hard work to name your chatbot, make sure it justifies the name given. Take extra measures when writing your bot language and developing its personality. Like how Amazon made sure that “From A to Z” is not just a fake promise but a goal to provide everything a consumer needs on the website. You can also build a bot that never disappoints the customer.
The last word
Every chatbot conveys a compelling story. Coming up with a perfect name for your chatbot can be an icing on the cake. I hope this blog inspired you to try out some ideas to name your bot.
If you are still pondering the idea of creating a chatbot, we can translate your ideas into reality. Book a free demo with us, and our product specialist will get in touch with you!