Reetika Choradia

Want to learn about optimizing your Knowledge base for SEO from basics? Here’s a comprehensive guide for you to get started.

Want to know the Current State of IT Support and where it is heading to?Looking to make IT Support better by catching up with latest technology trends? Find answers in this blog.

Can employee communication and support be handled within the same tool? Find out how to use Slack for Support in this post.

Are you a part of the 39% of internet users with a WordPress website? You are in the right spot!…

Human Resources + Automation can be a perfect combination for modern-day HR teams, given their job’s challenging nature. Today, HR…

If your website is the window to get impressions from site visitors, then a chatbot could be your door to…

Amidst big competition, real estate businesses need something extra to engage website visitors and simplify the complex process of buying/selling…

Talk about Automation, AI or Machine Learning and you will instantly include bots in your conversation. With the advancement in…

Customer service and live chat support during the Holiday season is both a challenge and an opportunity. The challenge is…

Live Chat Success, in simple words, is what customers get from the live chat software: sales, revenue or customer loyalty….

When was the last time you wrote a personalized thank you email or a thank you letter to your customer?…

“Walk a mile in your customer’s shoes.” As the quote suggests, Empathy is one of the key pillars in Customer…

Are you looking for a magic formula to name your brand new chatbot? You are at the right place. Your…

Are your support agents occupied with mundane customer queries? Are you finding a way to assist your customers 24*7? Are…

“Great companies are built on great products“ Elon Musk In addition to a great product, what the modern consumer demands…

So you have taken the leap and decided to support your customers in real-time over live chat. That’s a great…