Ticket assignment is one of the simplest yet essential steps to handle and close tickets in a help desk. Your support team can assign tickets manually, Read more [...]
Author: Reetika Choradia
Multilingual Knowledge Base – Help Customers Self Serve in their Preferred Language
What is a knowledge base or a self-help portal? A Knowledge Base is a self-service online library of information about a product, service, department, Read more [...]
Canned Actions – Smarter Way to Handle Help Desk Responses
Responding to customers can take over your support team’s workday, with no time to delve deep into more critical issues. But there’s one trick that Read more [...]
Help Desk Work Schedule – Optimize Support Process with Work Hours
Customers expect support round the clock, but your help desk staff can’t work 24/7. So how do you pull off delivering 24/7 support during their Read more [...]
Task Templates – Automate Task Management in your Help Desk
Not all customer queries get resolved in one go. Many times support tickets require inputs from different team members and involves Read more [...]
Measure Customer Happiness – Create Satisfaction Surveys in HappyFox Help Desk
A customer satisfaction survey (CSAT) is an instrument that helps companies measure their customers' level of satisfaction with their product, Read more [...]
Help Desk Service Level Agreement (SLA) – Set SLA Goals and Objectives
What is an SLA? A Service Level Agreement (SLA) is a contract between a service provider and the end-user that holds businesses accountable for providing Read more [...]