Amidst big competition, real estate businesses need something extra to engage website visitors and simplify the complex process of buying/selling properties Read more [...]
Author: Reetika Choradia
30 Must Know Chatbot Statistics in 2020
Talk about Automation, AI or Machine Learning and you will instantly include bots in your conversation. With the advancement in technology chatbots have Read more [...]
4 Tips for Handling Live Chat Support During the Holiday Season
Customer service and live chat support during the Holiday season is both a challenge and an opportunity. The challenge is to hold on to your live chat Read more [...]
How to Measure Success of Live Chat on Your Site?
Live Chat Success, in simple words, is what customers get from the live chat software: sales, revenue or customer loyalty. Whatever be your goal, you Read more [...]
Writing Thank You Note to Your Customers: 5 Thank You Email Templates
When was the last time you wrote a personalized thank you email or a thank you letter to your customer? If your answer is “I don’t remember”, it’s Read more [...]
How to Write Apology Email templates: The Art of Saying Sorry
"Walk a mile in your customer's shoes." As the quote suggests, Empathy is one of the key pillars in Customer Service. A customer-first approach helps Read more [...]
How to Name Your Chatbot in 5 Simple Steps
Are you looking for a magic formula to name your brand new chatbot? You are at the right place. Your chatbot's name is the first thing a customer will Read more [...]
5 Reasons for Using Chatbot in your E-commerce Website
Are your support agents occupied with mundane customer queries? Are you finding a way to assist your customers 24*7? Are you looking to acquire higher Read more [...]
What is Proactive Customer Service – 7 Tips to Get Started with Proactive Support
"Great companies are built on great products"Elon Musk
In addition to a great product, what the modern consumer demands to be loyal is - stellar customer Read more [...]
5 Ways of Increasing Live Chat Adoption for Customer Support
So you have taken the leap and decided to support your customers in real-time over live chat. That's a great move. Stats from CrazyEgg reveal that 38% Read more [...]