Reetika Choradia

Sending thank you emails to customers creates a culture of customer appreciation. Here are 10 free, ready-to-use thank you email templates for you to use.

A well-trained live chat team is an asset to your business. Keep these 5 crucial tips in mind when training your live chat agents.

Are you facing hurdles while building your chatbot? Check this blog to see if you are following the right path or making mistakes.

75% of customers say fast response time is the most important attribute of good customer service. Follow these simple strategies to improve your response times.

Your chatbot’s name is the first thing a customer notices on the chat window, and you shouldn’t compromise on it. Let’s name your chatbot together.

Customer service policies help you provide consistently good customer service. Find why is it important to create customer service policies for your business.

Make sure you follow these 15 live chat etiquette tips for increased sales, high customer satisfaction, and reduced customer support costs.

Decoding what’s happening in a project at any given time is a challenge for Project management professionals. See how analytics can reduce the burn out in this blog.

In a fast paced business setup where project requirements change frequently, project reporting is preferred over wordy project documentation. Check this blog to find out how interactive project reports can get for your monday morning meetings.

Looking for a one-stop solution for storing, reporting and analyzing sales metrics? Learn how Business Intelligence can help you make informed decisions in one go.

With growing IT needs your business needs a strong strategy for IT operations. Find out how it can be leveraged to make your business better.

Multi-channel or Omni-channel support, which customer service approach will work for your business? Read this blog to find out.

Want to build a support operations team to streamline your customer support? Learn everything you need to get started with support operations, in this blog.

Real-time messaging has become the primary need for businesses today. So is the need for live chat or chatbots for business. But choosing one needs careful thought. This blog can help.

Want to dig deep into the roots of customer churn in your business? Check out the funnel driven approach to reduce customer churn in this blog.

Want to learn about optimizing your Knowledge base for SEO from basics? Here’s a comprehensive guide for you to get started.