Reetika Choradia

A live chat widget on your BigCommerce store is not just a nice to have chat box, but it is…

BigCommerce is a top e-commerce platform that is widely used by businesses to build e-commerce stores and sell their products…

Your Shopify e-commerce store is incomplete without a live chat widget that can humanize the online shopping experience for your…

Have you ever entered a brick and mortar retail store and ended up purchasing some additional products apart from the…

Customer Self-Service is a system that helps users to access information and perform mundane tasks without requiring the assistance of…

Omnichannel Support has become the new benchmark for providing excellent customer service. The very fact that you landed on this…

Your Help desk can be used for a variety of use-cases be it an Internal Help Desk, Customer Service Desk,…

In help desk ticketing use-cases, it’s common to find yourself having to create similar support tickets over and over. Creating…

Ticket assignment is one of the simplest yet essential steps to handle and close tickets in a help desk. Your…

What is a knowledge base or a self-help portal? A Knowledge Base is a self-service online library of information about…

Responding to customers can take over your support team’s workday, with no time to delve deep into more critical issues….

Customers expect support round the clock, but your help desk staff can’t work 24/7. So how do you pull off delivering…

Not all customer queries get resolved in one go. Many times support tickets require inputs from different team members and involves multiple steps. Co-ordination…

A customer satisfaction survey (CSAT) is an instrument that helps companies measure their customers’ level of satisfaction with their product, their brand,…

Every support team wants to respond faster. Every customer expects quick resolution. But without structured targets, speed becomes inconsistent and…