The days of Support agent → Customer model of customer service are behind us. Customers find data input to be…
Before we go ahead and describe what is special about this revamped self-service portal and the Support Center, we would…
Helping customers at a moment’s notice is something that everyone expects from a customer support team. It’s very much desirable…
“Knowledge Base : A special kind of database for knowledge management, providing the means for the computerized collection, organization, and…
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