HappyFox BI

Striving for continual improvement in customer service is essential. If your service desk team is often breaching SLAs or if…

Data visualization is the graphical representation of your data, allowing you to understand trends, outliers, and patterns in data quickly. …

“Ticket volume is so simple to track, yet so hard to manage” Every customer support team aims to be aware…

These days providing top-notch customer service is vital if you want to enjoy a successful and growing relationship with your…

A customer satisfaction survey (CSAT) is an instrument that helps companies measure their customers’ level of satisfaction with their product, their brand,…

Want a dashboard that will help you get an overall view of your customer support service? Here is something that…

Reporting is indispensable for every Customer Support Help desk. A well-structured help desk can give you oodles of data that…

(picture credit: pixabay.com) Big Data. Targeted Advertising. Unless you’ve been living completely off the grid, it’s pretty likely that you’ve…