Help desk and service desk are two often interchanged concepts. Learn the difference.
The quality of the product or service that any enterprise business deals with is an important reason why their customers…
Measuring service performance with tangible metrics ensures business success. Learn why you should measure your service metrics & the top 10 metrics to measure.
Is it time for you to move from Shared Inboxes? Read the extensive advantages Help Desk software has over a Shared Inbox and 7 reasons why you should use it.
A visual analysis of in-app chat vs. emails to help you choose the right channel for your business.
What makes customers stay with you and what makes them run towards the door? Earning customer loyalty isn’t easy. These 35 customer loyalty stats can help you.
What is an Omnichannel Help Desk Software? Omnichannel Help Desk Software engages with customers across multiple channels of communication to…
There is nothing like infographics to break down complex data sets into bite sized nuggets of consumable information. They are…
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