“Walk a mile in your customer’s shoes.” As the quote suggests, Empathy is one of the key pillars in Customer Service. A customer-first approach helps…
If you’re looking to move your business online, there’s a lot of choices that need to be made before you can get up and running….
In the hyper-competitive market today, exceptional Customer Service can prove to be the key differentiator for your organization. Enlightened business leaders have established that great…
With great customer service, a business can create a niche for themselves and establish a customer-centric business among competitors. With over 6 out of 10…
The secret to success in an e-commerce market is to create and maintain great relationships with customers. Shopify can do this at scale. With the…
If your goal is to always be on top of the financial status of your business, maintain pristine bookkeeping, get paid faster, or remain tax…
“Great companies are built on great products“ Elon Musk In addition to a great product, what the modern consumer demands to be loyal is –…
So you have taken the leap and decided to support your customers in real-time over live chat. That’s a great move. Stats from CrazyEgg reveal…
We live in unprecedented times. In the initial stages of the pandemic most people assumed all we had to do was hunker down for a…
Congratulations, you were looking for some guidelines to create video content and you’ve reached the right place. In this blog post, you’ll find the entire…
Customer Service begins where the customer remembers your brand and ends where your customers forget it. Time and again, live chat has proven to be…
With more than 9 million active weekly users, Slack is increasingly becoming the de-facto communication tool at organizations worldwide, replacing the traditional email. It is…
When you’re managing projects and teams in different geographies and timezones, it can be daunting to stay on top of tasks and due dates without…
So, you’re thinking about getting a ticketing system for your company. You’ve done your analysis, but you still have questions. Does your company need one…
Customer Self-Service is a system that helps users to access information and perform mundane tasks without requiring the assistance of a customer support representative. You…
Omnichannel Support has become the new benchmark for providing excellent customer service. The very fact that you landed on this blog shows that your business…
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