Customer Service

Using WhatsApp for customer support? Learn how HappyFox Help Desk can elevate your customer service experience to the next level.

In the past, global expansion was costly, time-consuming, and even risky. But today, going global is reduced to a matter of adopting a help desk. Read how.

Companies use service level agreements to monitor the performance of the help desk.

It is common knowledge that to improve something, we must first have the right tools to measure it quantitatively and…

In recent times, SMS has evolved into one of the most strategic communication channels to assist, converse, and engage with…

Choosing the right help desk is not easy, thanks to the countless good options available today. We’ll help you cut to the chase.

The quality of the product or service that any enterprise business deals with is an important reason why their customers…

Learn how can your business benefit from effective help desk management, and five hacks to get it right.

Here are some quick tips to create an exceptional user experience for your customers.

An important objective for any business is to improve the caliber of customer support they provide. This is especially true…

As companies grow, switching from emails to an all-in-one ticketing system becomes crucial. Learn why you need a ticketing system and what features to look for.

Want to build a support operations team to streamline your customer support? Learn everything you need to get started with support operations, in this blog.

More than 1 million organizations communicate with their customers through Voice — and any one of them could be your…

Want to dig deep into the roots of customer churn in your business? Check out the funnel driven approach to reduce customer churn in this blog.

Here are nine reasons why customer service is essential to growing your business.

Want to learn about optimizing your Knowledge base for SEO from basics? Here’s a comprehensive guide for you to get started.