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Empathy is the cornerstone of great customer service. Learn how to practice empathy in customer service with 15 simple tips.
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Help desk and service desk are two often interchanged concepts. Learn the difference.
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In the past, global expansion was costly, time-consuming, and even risky. But today, going global is reduced to a matter of adopting a help desk. Read how.
Companies use service level agreements to monitor the performance of the help desk.
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In recent times, SMS has evolved into one of the most strategic communication channels to assist, converse, and engage with…
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As companies grow, switching from emails to an all-in-one ticketing system becomes crucial. Learn why you need a ticketing system and what features to look for.
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