Customer-facing teams have never been more essential. Very critical to the growth and development of the company, there is no…
Live Chat Success, in simple words, is what customers get from the live chat software: sales, revenue or customer loyalty….
You’re chasing rainbows if your organization is still not placing a premium on overall customer experience. Low customer satisfaction not…
Managing a Customer Service team can be a challenging task, especially in the middle of the COVID-19 pandemic. With the…
As long as people use phones, brands will need to reach them through that channel. The traditional telephone support services…
You can have a top-notch product or service but if the customer remains unsatisfied, your brand’s reputation can take a…
Since 1930, Publix has grown from a single store to a large employee-owned, American supermarket chain. Publix has flourished and…
An eCommerce platform is a crucial part of your business operations to get right if your organization makes the choice…
Customer Relationship Management while remarkably fulfilling, is not for the faint-hearted. Customer Service Managers build and nurture profitable relationships with…
The most effective lessons to excel at work are learned through experience, with books coming a close second. Supplementing your…
When was the last time you wrote a personalized thank you email or a thank you letter to your customer?…
“Walk a mile in your customer’s shoes.” As the quote suggests, Empathy is one of the key pillars in Customer…
If you’re looking to move your business online, there’s a lot of choices that need to be made before you…
In the hyper-competitive market today, exceptional Customer Service can prove to be the key differentiator for your organization. Enlightened business…
With great customer service, a business can create a niche for themselves and establish a customer-centric business among competitors. With…
The secret to success in an e-commerce market is to create and maintain great relationships with customers. Shopify can do…
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