Customer Service

More than 1 million organizations communicate with their customers through Voice — and any one of them could be your…

Want to dig deep into the roots of customer churn in your business? Check out the funnel driven approach to reduce customer churn in this blog.

Here are nine reasons why customer service is essential to growing your business.

Want to learn about optimizing your Knowledge base for SEO from basics? Here’s a comprehensive guide for you to get started.

Connect HappyFox and Salesforce B2C Commerce to give agents the context they need.

Learn about the cool Slack apps that can convert your Slack workspace into your support team’s command center.

Effective goals are a guideline to what matters to your business and how to achieve it. Read how to set and align customer support goals with your company OKRs.

Is it time for you to move from Shared Inboxes? Read the extensive advantages Help Desk software has over a Shared Inbox and 7 reasons why you should use it.

A visual analysis of in-app chat vs. emails to help you choose the right channel for your business.

What makes customers stay with you and what makes them run towards the door? Earning customer loyalty isn’t easy. These 35 customer loyalty stats can help you.

Customers today are aware of the evolving CX space & what they can expect from a brand. Here are 9 must-have skills to drive customer success in 2021.

Feedback drives key business decisions and business growth. Here are 6 best practices for customer satisfaction surveys to help you gauge customers’ feedback.

Learn how to leverage Customer Intelligence to serve your customers better and grow your business.

Despite rising customer expectations, some companies have consistently stood out for their exceptional service. Here are some interesting lessons from the best 10 of them.

Faster ticket resolution is a product of people, processes, and technology working harmoniously. Here are 6 secret strategies for quick ticket resolution.

Your business may end at 5 pm, but your customers are just getting started. Here are six tips for after-hours support you should incorporate in your business.