Videos are great for your knowledge base but difficult to create. The best alternative is Animated GIFs. Learn how to create your very own knowledge base GIFs.
YouTube is the second biggest search engine in the world. Surprisingly, a video sharing platform is doubling up as a…
Self-service is a sought-after customer support tool for a majority of customers. More specifically, well documented, accessible knowledge bases are…
More than 1 million organizations communicate with their customers through Voice — and any one of them could be your…
Want to dig deep into the roots of customer churn in your business? Check out the funnel driven approach to reduce customer churn in this blog.
Here are nine reasons why customer service is essential to growing your business.
Want to learn about optimizing your Knowledge base for SEO from basics? Here’s a comprehensive guide for you to get started.
Connect HappyFox and Salesforce B2C Commerce to give agents the context they need.
Coordinate your GitLab issues with HappyFox tickets for better DevOps support.
Effective goals are a guideline to what matters to your business and how to achieve it. Read how to set and align customer support goals with your company OKRs.
Is it time for you to move from Shared Inboxes? Read the extensive advantages Help Desk software has over a Shared Inbox and 7 reasons why you should use it.
What makes customers stay with you and what makes them run towards the door? Earning customer loyalty isn’t easy. These 35 customer loyalty stats can help you.
Customers today are aware of the evolving CX space & what they can expect from a brand. Here are 9 must-have skills to drive customer success in 2021.
Feedback drives key business decisions and business growth. Here are 6 best practices for customer satisfaction surveys to help you gauge customers’ feedback.
IT self-service helps your teams combat IT issues and get the support they need at once. Let’s look at seven key benefits of Self-service for IT support.
An IT self-service portal helps reduce support workload by enabling self-service. Let’s break down what IT self-service is and why is it important for you.
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