Is it time for you to move from Shared Inboxes? Read the extensive advantages Help Desk software has over a Shared Inbox and 7 reasons why you should use it.
What makes customers stay with you and what makes them run towards the door? Earning customer loyalty isn’t easy. These 35 customer loyalty stats can help you.
Customers today are aware of the evolving CX space & what they can expect from a brand. Here are 9 must-have skills to drive customer success in 2021.
Feedback drives key business decisions and business growth. Here are 6 best practices for customer satisfaction surveys to help you gauge customers’ feedback.
IT self-service helps your teams combat IT issues and get the support they need at once. Let’s look at seven key benefits of Self-service for IT support.
An IT self-service portal helps reduce support workload by enabling self-service. Let’s break down what IT self-service is and why is it important for you.
Delight customers and cut support costs by creating & maintaining an effective knowledge base that enables customers to easily solve issues on their own.
Despite rising customer expectations, some companies have consistently stood out for their exceptional service. Here are some interesting lessons from the best 10 of them.
Kanban is an agile methodology that solves problems through visual cues in the form of cards that deliver what the process needs and when it needs it by reducing idle time in the workflow.
Faster ticket resolution is a product of people, processes, and technology working harmoniously. Here are 6 secret strategies for quick ticket resolution.
Your business may end at 5 pm, but your customers are just getting started. Here are six tips for after-hours support you should incorporate in your business.
Customer experience is the best competitive differentiator. Use these satisfaction survey questions to learn about your customers and assist them better.
The language and tone you use have a huge impact on customer experience. Let’s break down customer advocacy language and how it adds value to your business.
Learn how you can manage multiple products & brands from a single platform using HappyFox Help Desk.
In 2020, HappyFox launched many new features to help you improve your customer service and work more efficiently. A quick glance at all the major features released.
Learn ways to customize your HappyFox Help Desk to make it an extension of your company brand.
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