Slack + Ticketing System: Create And Manage Tickets In Slack

One of the key features of any helpdesk is the ability to collaborate among agents, and HappyFox’s latest integration with Slack takes this collaboration to the next step. Slack is an instant messaging platform that brings all your organization’s notifications to one place, making that collaboration easier and faster. Here’s a short yet comprehensive video to help you set up the integration and show you how it works:

Create and update your tickets from Slack:

This new integration lets you create new tickets from Slack using either a /happyfox new_ticket [message]command or using the More Actions option. Additionally, you can modify an existing ticket’s properties as well. You can also respond to tickets with replies or private notes, right from the corresponding Slack channel.

Search your knowledge base:

With the Slack integration, you can search your knowledge bases too. With a simple /happyfox search_kb [keyword] command, you can also post the knowledge base to a Slack channel instantly.

Post ticket notifications from HappyFox to Slack:

Smart Rules, HappFox’s very own automation suite, enables you to automate posting notifications from HappyFox on Slack. You can even customize what notifications you choose to post based on specific conditions.

In short, this integration is a must-have if you’re looking to enhance communication between your internal teams. You can find more help on the integration right here, and if you want to schedule a demo, reach us here.