Introducing: Microsoft Teams integration with HappyFox Help Desk

Last Updated: April 6, 2021

Collaboration and information sharing are of utmost importance in today’s world. Today, we’re excited to announce a new integration that will allow you to harness the power of HappyFox Help Desk inside of Microsoft Teams!

We at HappyFox, strive to make information sharing a seamless part of our customer’s existing workflow, and we know the impact context switching can have on your productivity. HappyFox integration with Microsoft Teams connects your communication tool with your favorite help desk. You can now stay up-to-date with notifications of ticketing, and perform quick actions such as ticket reply or private note from within Microsoft teams.

We’re eager to announce that Microsoft Teams integration is now available for our fantastic, enterprise, enterprise plus, and unlimited pricing plan customers of HappyFox help desk.

Watch webinar on integrating Microsoft Teams and HappyFox Help Desk to Enhance your Customer Support

Here’s a sneak peek of the integration capabilities

1. Create HappyFox Tickets directly from Teams

2. Get Real-Time Notifications from HappyFox

3. Search for Knowledge base articles within Teams

What is Microsoft Teams?

Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage (including collaboration on files), and application integration. The service integrates with the company’s Office 365 subscription office productivity suite and features extensions that can integrate with non-Microsoft products. Microsoft Teams is a competitor to services such as Slack and is the evolution and upgrade path from Microsoft Skype for Business.

Out-of-the-box integration

Millions of employees use Microsoft teams to collaborate internally and get their work done faster. We knew that our integration could help keep people stay in the application they already use and love, helping to improve productivity by accessing ticketing information without having to switch between platforms.

Minimize context switching

Customers who use Microsoft Teams for collaboration as part of Office 365 can now access ticketing information quickly without leaving Teams. Team members can interact with a bot to get notifications from HappyFox for Teams from their support queue.

Always stay up-to-date

With our Microsoft Teams integration, you can keep an eye on the latest ticketing activity through configurable notifications. You can automate notifications based on conditions so that you will never miss the latest tickets that require resolution.

Perform Quick Ticketing Actions 

Not only can you receive notifications from HappyFox, but you can also perform quick actions upon them. Compose a reply or a private note without leaving Microsoft teams. Updating basic ticketing properties like status, priority is just a click away.

Search Knowledge base Articles:

Now all your knowledge base articles are right at your fingertips within Teams. You can @mention the HappyFox Bot and follow it up with a search term to search for solution articles.

Already a HappyFox help desk and Microsoft Teams user? Get Started on Microsoft Teams integration today ⤵

New to HappyFox? Get a one-on-one demo personalized to your needs.