Managing Customer Service for Multiple Shopify Stores

In the recent past, the eCommerce business has been flourishing. According to The Nasdaq Stock Market report, by the year 2040, as much as 95% of shopping will be facilitated by eCommerce.

Shopify, WooCommerce, OpenCart, PrestaShop, Magento, and Salesforce Commerce are some of the popular e-commerce platforms.

Shopify, with over 2 million customers, has been consistently gaining attention with small business to enterprises despite having strong competitors in its segment.

Challenges in managing an eCommerce store

Small businesses generally have a single eCommerce store to sell their products. Nevertheless, some online retailers may have different stores for different products.

Owning and operating an eCommerce store is no easy deal unless you set up a proper mechanism to manage them in a centralized place.

Customers reach out to you through various means like email, chat, phone, and social media channels like Facebook and Twitter, and they expect you to acknowledge them instantly with a response. The volume of incoming customer queries increases with multiple sales channels and Shopify storefronts.

One of the biggest problems in an online business is the inability to handle and serve a large volume of these multi-channel customer queries and concerns. It is a cumbersome process to login to each of your Shopify backends, match the stock-keeping unit (SKU) with the order details of your customer. Customers will get annoyed if there is a delay in your average response time.

According to a report by Statuslab, as much as 89% of shoppers claim that they have stopped buying from online stores after they have experienced poor customer support.

With a growing business, It is becoming a difficult task to manage and provide exceptional support to the customers.

Unifying your customer support system for all your Shopify stores

Usually, a helpdesk software solves this problem by integrating with your Shopify store. If you are having multiple Shopify stores, implementing one helpdesk software for each of your different Shopify stores and managing them is going to be a pain for your support team.

So, before things go out of hand, you will need to come up with a Helpdesk solution that not only integrates but also unifies all your Shopify storefronts under one roof.

How HappyFox Helpdesk software solves your multi-store support challenges

Fight SaaS software problems with SaaS software. HappyFox has always been one of the most sought Help Desk software for businesses. HappyFox service request management system enables you to maintain track of all the requests that come into your system. It is a multi-channel request management software that supports requests via email, live chat, and voice calls.

Integrate your Shopify account with HappyFox to deal with customer queries and requests all in one place.

If you are one of those businesses that run Shopify multiple stores, don’t you worry! You can connect all of your storefronts to HappyFox Help Desk software.

Integrate all of your Shopify stores to HappyFox helpdesk

With HappyFox, you can increase your loyal customer base for your eCommerce stores.

The HappyFox and Shopify Integration

Integrating the Shopify app with HappyFox Help Desk is a piece of cake.

HappyFox-Shopify integration allows agents to view Shopify customer information and recent orders from within a HappyFox ticket. Additionally, your agents can lookup Shopify customer and order information and use it while creating a new HappyFox ticket.

Benefits:

  • Real-time syncing of your Shopify data to HappyFox.
  • You can always stay informed about a customer right from your ticket detail view.
  • You will be presented with all the necessary customer information needed for faster resolution of issues.
  • It can help you bridge the gap between sales and support teams.
  • Any changes to your Shopify order-fulfillment detail will be reflected in the HappyFox account.

Steps to integrate Multiple Shopify Stores

Multiple Shopify Stores can be linked to HappyFox. Customer information and recent orders from various Shopify stores are displayed inside Happyfox Help Desk system.

Follow these simple steps to achieve the Shopify multi-store integration,

  • Log in to HappyFox account as Administrator.
  • Go to Apps >> E-Commerce >> Shopify.
  • Click “Install.”
  • Click “Add New Shopify Account.”  
  • Ensure “Account Status” toggle is enabled.
  • If your account URL is https://book-a-hyperloop.myshopify.com, then enter book-a-hyperloop as your Account Name.
  • Associate categories with your Shopify store.
  • On successful login, you will be taken to Shopify “Apps” section with a dialog requesting approval to install HappyFox app.
  • Choose “Install Unlisted App.” On successful installation, you will be redirected back to HappyFox.

Voila! HappyFox – Shopify Integration is now successfully set up.

If you have multiple Shopify stores, all you have to do is click the “Add new Shopify account” button and repeat the above steps.

HappyFox Helpdesk and Shopify Integration

Once integrated, your agents can get more context while serving your customers.

Customer and Order information fetched from Shopify and displayed in “Ticket Creation Form.”

HappyFox – New Ticket creation form displaying the customer details from Shopify

Customer and Order information displayed in “Ticket Details Page.”

HappyFox Ticket detail page displaying the Customer details from Shopify

Clicking the “Pop-out” icon near the Shopify Store name redirects you to the customer profile page inside the corresponding Shopify store.

Why use Shopify?

With an eCommerce platform like Shopify, you can start an online store from scratch, sell products, and manage the business. It is a cloud-based and hosted solution. You can run your business from anywhere with just an internet connection.

Shopify has a partnership with major channels like eBay, Amazon, and Facebook. It can serve as a proper inventory management and order management software. You can add or restructure your new products with ease and build a dropshipping business as well with it. It offers a reliable infrastructure with great support, most excellent practices for SEO, conversion tracking. It provides a way to integrate a product information management (PIM) software along with it.

It is very natural to update inventory now and then when you run an eCommerce store. Managing your inventory has never been easier. Shopify automatically does inventory level management when you make changes to your items in the catalog. It provides seamless integration with various inventory management software and Enterprise resource planning (ERP)solutions with connecting software like nChannel. You can integrate a lot of useful apps like rewind with which you can rewind items to a previous state just in case of a problem. You can use google analytics along with Shopify’s inbuilt analytics report to have an insight into all your shop’s transactions.

Shopify is a certified Level 1 PCI DSS compliant. Compliance above extends by default to all stores powered by Shopify.

With HappyFox-Shopify integration, nurturing customer relationships has never been easier.

Get to a one-one demo now to know more about HappyFox and Shopify Integration from our product specialists.