A help center containing the knowledge base articles not only help your customers but also your customer service teams find…
Search Engine Optimization (SEO) is important for the success of any online business. Without a good SEO strategy for your…
When to Split a Ticket? As part of a helpdesk system, you will frequently come across a situation where your…
Almost all the help desk software come with a Tagging feature – a provision to tag related support queries or…
“To err is human,” but Customer service mistakes are very dangerous. It is an essential part of any successful business….
Chatbots have been here for some time now. Today almost all enterprise solutions have chatbots. They imitate real person conversations…
In the recent past, the eCommerce business has been flourishing. According to The Nasdaq Stock Market report, by the year…
Customer service plays a vital role in your company’s growth. Constant learning and improvement is the key to success in customer…
What is a Knowledge Base | Knowledge Base Information architecture | How to write knowledge base articles | How to…
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