The email signature? Is this really an opportunity for growth hacking? When it comes to your marketing efforts, this admittedly…

When in need of a quick answer, where do you usually turn? OK, maybe you have a crazy knowledgeable uncle…

When you talk to people about customer support, they’ll often tell you about experiences they’ve had. Unfortunately, however, it’s the…

“Hey, listen, we have a reward system. It’s called a salary. Guys come to work here, at the end of…

How do you know your customers are happy? This may seem like a simple question but the truth is that…

Whether you are a one-person shop or a global company, your customer support efforts are equally important. Good customer relationships…

Bigger isn’t always better. And more features doesn’t mean a product provides more of what your business needs. When it…

The term “Millennials” is used to identify people born from the early 1980s to the early 2000s. Although not everyone…

We’ve all heard the maxim “jack of all trades, master of none.” For years, this has been the case with customer…

When it’s time to invest in new software of any kind, it’s difficult to know where to start. There are…

“We offer great customer support and the experiences of our customers define who we are.” Well, great support should be…

The world is changing, and so is customer service. You do your best to offer exceptional customer support, but the…

There are several software platforms available if you are interested in customer service software implementation; from social customer support software…

In the late 1960s, a dyslexic teenager was told by a teacher that he’d “either end up in prison or…

New Year, new you. Right? Last year, approximately 45% of Americans made a New Year’s resolution. Whether we want to…

Who doesn’t love making a good prediction? From fantasy sports lovers trying to predict the best players in an upcoming…