Bigger isn’t always better. And more features doesn’t mean a product provides more of what your business needs. When it…

The term “Millennials” is used to identify people born from the early 1980s to the early 2000s. Although not everyone…

We’ve all heard the maxim “jack of all trades, master of none.” For years, this has been the case with customer…

When it’s time to invest in new software of any kind, it’s difficult to know where to start. There are…

“We offer great customer support and the experiences of our customers define who we are.” Well, great support should be…

The world is changing, and so is customer service. You do your best to offer exceptional customer support, but the…

There are several software platforms available if you are interested in customer service software implementation; from social customer support software…

In the late 1960s, a dyslexic teenager was told by a teacher that he’d “either end up in prison or…

New Year, new you. Right? Last year, approximately 45% of Americans made a New Year’s resolution. Whether we want to…

Who doesn’t love making a good prediction? From fantasy sports lovers trying to predict the best players in an upcoming…

It’s a new year and a new opportunity to start fresh. And I’m not talking about the diet and weight…

If customer support is like herding sheep, then managing service tickets is herding cats. You might feel like Lucy Ricardo…

Editor’s Note: If you missed part one of our two-part series, click here to catch up! Black Friday. It’s coming. In…

With the holidays here (wait, what?!), the tension is starting to rise. Customer service representatives have one of the most…

When it comes to self-service, many websites have an FAQ page and community forum maintained and updated as frequently as…

It’s that time of the year when businesses begin to prepare for the holiday rush. With the pressure many people feel to…