Last week, we listed six of some of the most diverse and interesting articles written on Customer service and engagement…

2014 saw plenty of articles filling up the virtual space with bytes and bytes of data. Most have gone past…

Humour me. Go on Twitter and type “customer service problems”. What did you get? A massive listing of woes? Small…

The Holiday Season is well and truly upon us. The supermarket shelves are groaning under the weight of the Christmas…

Soft Skills plural, noun. personal attributes that enable someone to interact effectively and harmoniously with other people. This the dictionary…

Across America (and thanks to the spread of the Internet, across much of cyberspace), today, the day after Thanksgiving, is…

During my spare time in early 2012, I created a productivity app called Wonderful Day. Soon after its release, what…

Viktor Magic is the Product Manager of NiceReply, the easy-to-use tool for collecting and analysing email feedback and improving the…

Every pre-schooler knows this. Ask one what are the magic words, chances are, they’d blast your eardrums with “Please and…

The internet has shattered the way we did business before and the new digital world has come into play. The…

The title is not incomplete. The definition is. There are enough and more articles on the web that give their…

Walt Disney famously said “Do what you do so well that they will want to see it again and bring…

The right help desk solution is required to assert your authority as a trusted customer service provider for your business….

More than the use case of a product, it is the user’s emotional and psychological connect that determines the repeated…

So you are at the helm of a fledgling company and providing stellar customer service is number 1 on your…

Picture this. A well dressed man walks into a car showroom and requests to be shown the hatchback models in…