Most businesses do not set out to deliver bad customer service. But it happens anyway, and it often goes undetected…

 Whenever we talk about the pre-requisites of a good customer service representative and what makes a good agent etc, we…

Last week, we ran an interesting article on Big Data and how HappyFox uses it to serve our customers better….

(picture credit: pixabay.com) Big Data. Targeted Advertising. Unless you’ve been living completely off the grid, it’s pretty likely that you’ve…

We talk a lot about customer engagement, the right strategy and how to engage better and so on. The changing…

Last week, we tackled the top 5 customer peeves when it comes to customer service. The topic sparked a lively…

Have you been in this situation before? “Hi, I am X, a buyer of the truly awful product sold by…

Time was, a disgruntled customer had to beat his head uselessly against the wall of indifference raised by his various…

Last week, we listed six of some of the most diverse and interesting articles written on Customer service and engagement…

2014 saw plenty of articles filling up the virtual space with bytes and bytes of data. Most have gone past…

Humour me. Go on Twitter and type “customer service problems”. What did you get? A massive listing of woes? Small…

The Holiday Season is well and truly upon us. The supermarket shelves are groaning under the weight of the Christmas…

Soft Skills plural, noun. personal attributes that enable someone to interact effectively and harmoniously with other people. This the dictionary…

Across America (and thanks to the spread of the Internet, across much of cyberspace), today, the day after Thanksgiving, is…

During my spare time in early 2012, I created a productivity app called Wonderful Day. Soon after its release, what…