Customer expectations are not what they were two years ago, and the support teams feel that most are the ones…

So you are a Customer Support Manager, with a  whole bunch of young and adrenaline-filled customer support agents in your…

A customer needs care and attention in order for him (her) to be happy and content in your relationship. A…

“Thanks Tim for nominating me. My name is John Doe and I am going to take up the Ice Bucket…

It’s summer and every family is having preparations in full swing for the holiday season. Your support agents are going…

In an ideal world, what is the total number of pending tickets you would like to see in your organization’s…

Every great product out there comes with at least ten other competitors. When your competitor is making a product that…

We often keep hearing the word ‘Customer Service Culture’ a lot and yet we never give too much attention to…

The HappyFox knowledge base and support center were built primarily with the intention of simplifying customer service. We, here at…

It has been a short while since we did our last update because the development team have been coming up…

How to bring together a great customer support team by asking right questions? Even a great help desk tool can…

HappyFox has always been the intuitive and friendly help desk software that gave you all the right features that were…

The number of questions asked on brand pages on Facebook has increased by 85% over the last year  ~ Social…

It’s showtime, folks. The March release is oozing customer service goodness with a whole range of new integrations, updates and…

No great product is going to sustain in the market without knowing the needs of the customer – pre and…

The days of Support agent → Customer model of customer service are behind us. Customers find data input to be…