Viktor Magic is the Product Manager of NiceReply, the easy-to-use tool for collecting and analysing email feedback and improving the…

Every pre-schooler knows this. Ask one what are the magic words, chances are, they’d blast your eardrums with “Please and…

The internet has shattered the way we did business before and the new digital world has come into play. The…

The title is not incomplete. The definition is. There are enough and more articles on the web that give their…

Walt Disney famously said “Do what you do so well that they will want to see it again and bring…

The right help desk solution is required to assert your authority as a trusted customer service provider for your business….

More than the use case of a product, it is the user’s emotional and psychological connect that determines the repeated…

So you are at the helm of a fledgling company and providing stellar customer service is number 1 on your…

Picture this. A well dressed man walks into a car showroom and requests to be shown the hatchback models in…

Customer expectations are not what they were two years ago, and the support teams feel that most are the ones…

So you are a Customer Support Manager, with a  whole bunch of young and adrenaline-filled customer support agents in your…

A customer needs care and attention in order for him (her) to be happy and content in your relationship. A…

“Thanks Tim for nominating me. My name is John Doe and I am going to take up the Ice Bucket…

It’s summer and every family is having preparations in full swing for the holiday season. Your support agents are going…

In an ideal world, what is the total number of pending tickets you would like to see in your organization’s…

Every great product out there comes with at least ten other competitors. When your competitor is making a product that…