Last year for Christmas, a famous airliner company surprised all of their customers by asking them for a Christmas wish-list…

Running a successful help desk requires tracking certain important metrics that will contribute to providing exceptional customer service. Having been…

Note: This integration is no longer available because Screenr was shut down on November 12, 2015. Effective communication is very…

The Game Changers Integrations Atlassian Marketplace Integration – We are now integrated with the Atlassian Marketplace. View more details here….

Generating leads, acquiring and retaining customers require sales leaders to constantly refine their sales processes by understanding customers better. With…

‘If you’re not serving the customer, your job is to be serving someone who is.’ – Jan Carlzon, Ex-CEO SAS….

Travel providers are struggling, thanks to disturbing economic downturns, poor weather conditions and changing trends amongst travelers these days. Yet,…

[pullquote]“Customers are 91% more likely to never go back to a company that gave them poor service.”[/pullquote] According to the…

Imagine how simple life would be if you could trigger a Clickatell SMS every time a HappyFox ticket gets created?…

Remember our November rollout and the feast of updates you received? Well, it’s time for the December release and as…

We delivered a whole range of updates to you during our October release. The November updates take it a notch…

This is October’s feast for you. Following the cool new features rolled out in September, October brings about some really…

Before we go ahead and describe what is special about this revamped self-service portal and the Support Center, we would…

Ever had a situation where your support team made a high-profile customer wait too long for an issue? And you…

This is a guest post by Stefanie Amini, Marketing Director, WalkMe Customer care can turn out to be quite expensive…

September 2013 has been a significant month for HappyFox and more so, for you, with a ton of game changing…