HappyFox has always been the intuitive and friendly help desk software that gave you all the right features that were…

The number of questions asked on brand pages on Facebook has increased by 85% over the last year  ~ Social…

It’s showtime, folks. The March release is oozing customer service goodness with a whole range of new integrations, updates and…

No great product is going to sustain in the market without knowing the needs of the customer – pre and…

The days of Support agent → Customer model of customer service are behind us. Customers find data input to be…

Last year for Christmas, a famous airliner company surprised all of their customers by asking them for a Christmas wish-list…

Running a successful help desk requires tracking certain important metrics that will contribute to providing exceptional customer service. Having been…

Note: This integration is no longer available because Screenr was shut down on November 12, 2015. Effective communication is very…

The Game Changers Integrations Atlassian Marketplace Integration – We are now integrated with the Atlassian Marketplace. View more details here….

Generating leads, acquiring and retaining customers require sales leaders to constantly refine their sales processes by understanding customers better. With…

‘If you’re not serving the customer, your job is to be serving someone who is.’ – Jan Carlzon, Ex-CEO SAS….

Travel providers are struggling, thanks to disturbing economic downturns, poor weather conditions and changing trends amongst travelers these days. Yet,…

[pullquote]“Customers are 91% more likely to never go back to a company that gave them poor service.”[/pullquote] According to the…

Imagine how simple life would be if you could trigger a Clickatell SMS every time a HappyFox ticket gets created?…

Remember our November rollout and the feast of updates you received? Well, it’s time for the December release and as…

We delivered a whole range of updates to you during our October release. The November updates take it a notch…