This is October’s feast for you. Following the cool new features rolled out in September, October brings about some really…

Before we go ahead and describe what is special about this revamped self-service portal and the Support Center, we would…

Ever had a situation where your support team made a high-profile customer wait too long for an issue? And you…

This is a guest post by Stefanie Amini, Marketing Director, WalkMe Customer care can turn out to be quite expensive…

September 2013 has been a significant month for HappyFox and more so, for you, with a ton of game changing…

A help desk and a CRM combination would provide the perfect platform to enable strong customer relationships for a company….

Have you ever been to the bagel shop right outside your office? (Who am I kidding? Of course, you have!)…

If you were wondering what was cooking in our HappyFox kitchen, well here’s the big news. We were strengthening the…

Don’t panic. You’re not on the wrong site. The old HappyFox just decided to shed some skin and don a…

While we have been busy perfecting the product architecture in the month of June, adding value and features to HappyFox…

  The Apple fell on us & we are ‘re’discovering Brevity! The mobile help desk team of HappyFox was present…

A new version of HappyFox went live last Sunday. Before we walk you through the features in detail over the…

After a month of strengthening the nuts and bolts that run  your HappyFox accounts, we are excited about the new…

It just takes a couple of clicks to create relationship between tickets in your helpdesk. By way of relating tickets,…

This week, we extend our quest to improve customer support to Romania, the eighth largest country in the European Union….

This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and…