Have you ever been to the bagel shop right outside your office? (Who am I kidding? Of course, you have!)…

If you were wondering what was cooking in our HappyFox kitchen, well here’s the big news. We were strengthening the…

Don’t panic. You’re not on the wrong site. The old HappyFox just decided to shed some skin and don a…

While we have been busy perfecting the product architecture in the month of June, adding value and features to HappyFox…

  The Apple fell on us & we are ‘re’discovering Brevity! The mobile help desk team of HappyFox was present…

A new version of HappyFox went live last Sunday. Before we walk you through the features in detail over the…

After a month of strengthening the nuts and bolts that run  your HappyFox accounts, we are excited about the new…

It just takes a couple of clicks to create relationship between tickets in your helpdesk. By way of relating tickets,…

This week, we extend our quest to improve customer support to Romania, the eighth largest country in the European Union….

This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and…

  This week we travel to Greece, the cradle of Modern Civilization. Greece also happens to be the birth place…

HappyFox offers so many ways to keep multiple people in the loop. Resolving a trouble ticket with inputs from all…

This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and small,…

Categories help a lot in keeping tickets organized in your help desk. But, you might not need a category every…

  Novak Djokovic, Ana Ivanovic, Jelena Jankovic, Nenad Zimojic and Janko Tipsarevic. What’s common to these Tennis Players apart from…

Reports make a valuable tool for business intelligence. That’s the reason we have integrated an advanced reporting module in HappyFox….